If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll- free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM
Your refrigerator will not operate
Unfamiliar sounds or
arattling/ jingling noise
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or circuit breaker tripped.
The Refrigerator Control is not set correctly.
There is something on top of or behind the refrigerator.
The sounds are normal.
SOLUTION
Firmly plug power cord into a live circuit with proper voltage. (See
paw 5.1
Replace household fuse or reset circuit breaker.
Set Refrigerator Control to a num- bered setting. (See page 7.)
Remove item from on top of or behind the refrigerator.
New features on your new refrigerator make new sounds. (See “Understand- ing the sounds you may hear” on paw 12.1
There is water in the defrost pan
The light does not work
The optional ice maker will not operate
This | is normal | in hot, muggy | Make | sure | the refrigerator | is level so | |||||||||||
weather. | The | pan | may even | the pan does not overflow. |
| ||||||||||||
be half full. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
A household |
| fuse | has blown | Replace | household fuse | or reset | |||||||||||
or circuil | breaker tripped. |
| circuit | breaker. |
|
|
|
| |||||||||
The | power | supply | cord is not | Firmly | plug | power | cord | into | a live | ||||||||
plugged | into | a live | circuit | with | circuit | with | proper | voltage. | (See | ||||||||
proper voltage. |
|
|
|
| paw | 5.1 |
|
|
|
|
|
| |||||
The | bulb | is burned |
| out. |
| Replace bulb. (See page 11.) | |||||||||||
The | freezer |
| has | not | had |
| Allow | the | freezer | time to get | |||||||
enough | time | to get | cold. |
| could | take | overnight. |
|
|
| |||||||
The | signal | arm | is in the OFF | Push | signal | arm down to the ON | |||||||||||
(up) | position. |
|
|
|
|
|
| position. | (See page | 10.) |
| ||||||
The | water | valve | is turned | off. | Turn the | water valve | on. |
| |||||||||
Water is not | getting | to the | ice | Check | the | water | line | for | clogs or | ||||||||
maker. |
|
|
|
|
|
|
|
| k?.akS. |
|
|
|
|
|
| ||
18
