2. If you need assistance* . . .
Call our
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recom- mend a qualified service company in your area.
For further information, write to: Mr. William Clark
Consumer Assistance Representative Roper Brand Appliances
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your correspondence.
3. If you need service* . . .
Contact the dealer from whom you pur- chased the appliance or the authorized servicer in your area. For help finding an authorized servicer in your area, call our toll- free telephone number in Step 2.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the pur- chase date. (See page 2.) This informa- tion will help us respond properly to your request.
4.If you need FSP replace ment parts . . .
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Roper@ appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Roper appliance.
To locate FSP replacement parts in your area, refer to Step 3 above or call our toll- free telephone number in Step 2.
5.If you are not satisfied with how the problem was solved . . .
l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer, authorized servicer and Roper Brand Appliance warrantor have failed to resolve your problem.
Major Appliance Consumer Action Panel 20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
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