If You Need Assistance or Service
This section is designed to help save you the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance .. .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | |
Nothing | will | Cooktop is not properly |
operate |
| connected to gas and electri- |
|
| cal supplies. |
|
| A household fuse has blown |
|
| or a circuit breaker has |
|
| tripped. |
|
| Controls are not set correctly. |
Burner | falls to | Cooktop is not wired into a |
light |
| live circuit with proper voltage. |
|
| A household fuse has blown |
|
| or a circuit breaker has |
|
| tripped. |
|
| Burner ports are clogged. |
Burner | flames | Burner ports are clogged. |
are uneven |
| |
SOLUTION
Contact an authorized Whirlpool service technician to reconnect cooktop to gas and electrical supplies. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Wire the cooktop into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see page 12).
Clean with a straight pin (see page 12). If this fails, call an authorized Whirlpool service technician for service.
Burner | flames | Air/gas mixture is incorrect. | Contact an authorized Whirlpool |
lift off | ports, are |
| service technician to check air/gas |
yellow, | or are |
| mixture. |
noisy | when |
|
|
turned | off |
|
|
|
|
| continued on next page |
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