If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM |
| POSSIBLE | CAUSE | |||||
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Nothing | will | The | power | cord | is not | plugged | ||
operate |
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| into | a live | circuit | with | proper | |
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| voltage. |
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| Range is not properly connected | ||||
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| to gas supply. |
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| A household fuse has blown or | ||||
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| a circuit breaker has tripped. | ||||
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| Controls are not set correctly. | ||||
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| The flow of combustion and/or | ||||
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| ventilation air to the range is | ||||
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| blocked. |
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The | oven | will | The | Oven | Temperature Control | |||
not | operate | is not turned to a temperature | ||||||
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| setting. |
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| Pilot is extinguished on standing | ||||
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| pilot | models. |
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Burner | fails to | The | power | cord | is not | plugged | ||
light |
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| into | a live | circuit | with | proper | |
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| voltage. |
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| A household fuse has blown or | ||||
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| a circuit breaker has tripped. | ||||
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| Burner ports are | clogged. | |||
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| Pilot is extinguished on standing | ||||
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| pilot | models. |
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Burner | flames | Burner ports are | clogged. | |||||
are | uneven |
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Burner | flames |
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lift | off | ports, |
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are | yellow, | or |
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are | noisy | when |
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turned | off |
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SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions)
Contact an authorized WhirlpoolSM service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Temperature Control to a temperature setting.
Light pilot. (See “Lighting standing pilots” on page 11.)
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see pages 16 and 19).
Light pilot. (See “Lighting standing pilots”
on page 11.)
Clean with a straight pin (see pages 16 and 19). If this fails, call an authorized WhirlpoolSM service technician for service.
Contact an authorized WhirlpoolSM service technician to check air/gas mixture.
continued on next page 23
