If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . ..
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE |
Nothing will | The power cord is not plugged |
operate | into a live circuit with proper |
| voltage. |
| Range is not properly con- |
| netted to gas supply. |
| A household fuse has blown |
| or a circuit breaker has |
| tripped. |
| Controls are not set correctly. |
| The flow of combustion and/or |
| ventilation air to the range is |
| blocked. |
The oven will | The Oven Temperature |
not operate | Control is not turned to a |
| temperature setting. |
Burner fails to | The power cord is not plugged |
light | into a live circuit with proper |
| voltage. |
| A household fuse has blown |
| or a circuit breaker has |
| tripped. |
| Burner ports are clogged. |
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Contact an authorized Whirlpool@ service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Tempera- ture Control to a temperature setting.
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see page 20).
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