Whirlpool SF385PEW, SF386PEW manual IfYouNeedServiceOrAssistance, We suggest you follow these steps

IfYouNeedServiceOrAssistance..

We suggest you follow these steps:

1.Before calling for assistance...

Performance problems often result from little things you can find and fix without tools of any kind.

If nothing operates:

lIs the gas turned on?

lIs the power supply cord plugged into a live circuit with the proper voltage? (See Installation Instructions.)

. Have you checked your home’s main fuses or circuit breaker box?

l Have instructions in this book been followed?

lIs the control knob set in the correct position?

. Is the flow of combustion and/or ventilation air to the unit obstructed? Do not obstruct air flow to and around unit.

l Recheck suspected defect.

If the oven will not operate:

l Are the electronic controls set correctly? See pages 7-l 5.

l Have you programmed a delay start time?

If burner fails to light:

l Is the range connected to electrical power?

l Have you checked your home’s main fuses or circuit breaker box?

l Are burner ports clogged? See page 19.

If burner flames are uneven:

l Are burner ports clogged? See page 19

If burner flames lift off ports, are yellow, or are noisy when turned off:

l The air/gas mixture may be incorrect. (Call for service.)

If burner makes a popping noise when ON:

lIs the burner wet from washing? Let dry.

If control knob(s) will not turn:

lDid you push in before trying to turn?

If the Self-Cleaning cycle will not operate: 9 Does the clock show the right time of day?

lIs the Lock Lever all the way to the right? l Have you set a delay start time?

If cooking results are not what you expected:

lIs the range level?

l Does the oven temperature seem too low or too high? See page 12.

l If needed, have you preheated the oven as the recipe calls for?

. Does the flame size fit the cooking utensil being used? (See the Cooking Guide.)

l If broiling, have you completely closed the oven door? Broiler provides best cooking results with the oven door closed.

. Are you following a tested recipe from a reliable source?

l Are you using pans recommended in the Cooking Guide?

lIf baking, have you allowed 1 i/2 to 2 inches (4-5 cm) on all sides of the pans for air circulation?

l Are the pans the size called for in the recipe?

9 Do the cooking utensils have smooth, flat bottoms and fit the surface burners being used?

See the Cooking Guide for more information on cooking problems and how to solve them.

2. If you need assistance*...

Call Whirlpool COOL-LINE” service assistance telephone number. Dial free from anywhere in the U.S.:

1-800-253-l 301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. Donald Skinner

Director of Consumer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

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