If You Need Assistance Or Service
This section is designed to help you save the cost of a service call. Part
1
of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page
2.)
This information will help us respond
properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE SOLUTION
The power cord is not plugged Plug the power cord into a live circuit with
into a live circuit with proper proper voltage. (See Installation Instruc-
voltage. tions.)
Range is not properly connected Contact an authorized WhirlpoolSM service
to gas supply. technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or a Replace household fuse or reset circuit
circuit breaker has tripped. breaker.
Controls are not set correctly. Reset controls, if needed.
The flow of combustion andlor Remove blockage to airflow to and around
ventilation air to the range is range.
blocked.
The oven will not
The Oven Selector is not turned Turn the Oven Selector to the desired
operate
to BAKE or BROIL. setting.
A delayed start time has been Wait for the start time to be reached.
set.
The Oven Temperature Control Push in and turn the Oven Temperature
is not turned to a temperature Control to a temperature setting.
setting.
The automatic MEALTIMERTM Set the MEALTIMER clock correctly. (See
clock is not set correctly. “Using the automatic MEALTIMER” clock”
on page
16.)
The Stop or Start Time Knobs for If a delay start or stop is not desired, the
the automatic MEALTIMER clock Stop and Start Time Knobs must be
are not set at the correct time of turned to the correct time of day. Turn
day. knobs till they pop out.
Burner fails to
The power cord is not plugged
light
Plug the power cord into a live circuit with
into a live circuit with proper proper voltage. (See Installation Instruc-
voltage. tions.)
A household fuse has blown or a Replace household fuse or reset circuit
circuit breaker has tripped. breaker. In case of prolonged power
failure, manually light burners (see
we 8).
Burner ports are clogged. Clean with a straight pin (see pages 23
and 25).
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