If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
Burner fails to light
POSSIBLE CAUSE
The power cord is not plugged into a live circuit with proper voltage.
Range is not properly connected to gas supply.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion andlor ventilation air to the range is blocked.
The Oven Selector is not turned to BAKE or BROIL.
A delayed start time has been set.
The Oven Temperature Control is not turned to a temperature setting.
The automatic MEALTIMERTM clock is not set correctly.
The Stop or Start Time Knobs for the automatic MEALTIMER clock are not set at the correct time of day.
The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Contact an authorized WhirlpoolSMservice technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Turn the Oven Selector to the desired setting.
Wait for the start time to be reached.
Push in and turn the Oven Temperature Control to a temperature setting.
Set the MEALTIMER clock correctly. (See “Usingthe automatic MEALTIMER” clock” on page 16.)
If a delay start or stop is not desired, the Stop and Start Time Knobs must be turned to the correct time of day. Turn knobs till they pop out.
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see
we 8).
Clean with a straight pin (see pages 23 and 25).
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