■Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air from the gas lines.
■Is the oven temperature control knob set correctly? See “Cooktop/Oven Temperature Controls” section.
■Is the main or regulator gas shutoff in the off position? Contact a designated service technician or see the Installation Instructions.
Oven makes muffled ticking noise when in use
■This is normal and occurs when the oven burner cycles on and off to hold the set oven temperature.
Oven burner flames are uneven, yellow, or noisy
■Is propane gas being used?
The appliance may have been converted improperly. Contact a trained repair specialist.
■Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas mixture or see the Installation Instructions.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Cooktop/Oven Temperature Controls” section.
Baking results not what expected
■Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the batter evenly distributed in the pan? Check to make sure batter is level in the pan.
■Is the appliance level?
Level the appliance. See the Installation Instructions.
■Are baked items too brown on the bottom? Decrease oven temperature 10°F to 30°F (5°C to 15°C).
■Are crust edges browning early?
Use aluminum foil to cover the edge of the crust.
Slow baking or roasting
■Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the proper length of time being used? Increase baking or roasting time.
■Is the proper temperature set? Increase temperature 25°F (15°C).
■Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer cooking times.
Broiler burner fails to light
■Is the ignition system broken?
Contact a designated service technician to replace it.
■Is the pilot light out?
Light the oven burner pilot. (See “Pilot Lights” section.)
■Has a household fuse been blown or has the circuit breaker been tripped?
Replace the fuse or reset the circuit.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new ROPER® appliance.
To locate FSP® replacement parts in your area, call our Customer Interaction Center telephone number or your nearest Whirlpool designated service center.
Call the Customer Interaction Center toll free at:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:
Roper Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
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