Whirlpool Top Loading Washer Use and Care Guide warranty Not cleaning or

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Not cleaning or	Washer not loaded as recommended.	Washer is less efficient at cleaning when load is tightly packed.
removing stains
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Add only 1 or 2 additional garments after washer has started.
	Adding detergent on top of load.	Add detergent, oxi products, and color-safe bleach to the
		bottom of the basket before adding the load items.
	Using too low a load size/water	Choose a load size (water level) that matches the load being
	level selection.	washed.
	Using too much detergent.	The suds from too much detergent can keep washer from
		operating correctly. Always measure detergent and follow
		manufacturer’s directions based on load size and soil level.
	Not using correct cycle for fabric	Use a higher soil level cycle option and warmer wash
	type.	temperature to improve cleaning.
		Use Normal Heavy cycle for tough cleaning. See the “Cycle
		Guide” to match your load with the best cycle.
	Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener staining.
		Load dispensers before starting a cycle. Select 1 Rinse with
		Softener or 2 Rinses with Softener when using fabric softener.
		Do not add products directly onto load.
	Not washing like colors together.	Wash like colors together and remove promptly after the cycle
		is complete to avoid dye transfer.
Incorrect dispenser	Clogged dispenser.	Use only liquid chlorine bleach in the bleach dispenser. Use only
operation		fabric softener in the fabric softener dispenser.
Fabric damage	Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
	wash cycle.	washing to avoid snags and tears.
	Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
	Items may have been damaged	Mend rips and broken threads in seams before washing.
	before washing.
	Fabric damage can occur if load is	Load garments in loose heaps evenly around the basket wall.
	tightly packed.	Load with dry items only.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 additional garments after washer has started.
	Liquid chlorine bleach may have	Do not pour liquid chlorine bleach directly onto load. Wipe up
	been added incorrectly.	bleach spills.
		Undiluted bleach will damage fabrics. Do not use more than
		recommended by manufacturer.
		Do not place load items on top of bleach dispenser when
		loading and unloading washer.
	Garment care instructions may not	Always read and follow garment manufacturer’s care label
	have been followed.	instructions. See the “Cycle Guide” to match your load with
		the best cycle.
Odors	Monthly maintenance not done as	See “Washer Care” in Washer Maintenance.
	recommended.
		Unload washer as soon as cycle is complete.
	Using too much detergent.	Be sure to measure correctly. Always follow the manufacturer’s
		directions.
		See “Washer Care” section.
Lid locked light is	The lid is not closed.	Close the lid. The washer will not start or fill with the lid open.
flashing
	A cycle was stopped or paused	The washer may still be spinning. The lid will not unlock until the
	using the START/Pause button.	basket has stopped spinning. This may take several minutes if
		washing large loads or heavy fabrics.
Single-dose laundry	Adding laundry packet incorrectly.	Be sure laundry packet is added to washer basket before
packet not dissolving		adding clothes. Do not add packet to dispenser. Follow the
		manufacturer’s instructions to avoid damage to your garments.

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