Whirlpool UPRIGHT FREEZER If You Need Assistance Or Service, Before calling for assistance …

IF YOU NEED ASSISTANCE OR SERVICE

If You Need Assistance Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance's complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance …

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM	POSSIBLE CAUSE	SOLUTION
The freezer	The power cord in not plugged	Firmly plug the power cord into a live
stops running	into a live circuit with the proper	circuit with the proper voltage.
	voltage.
	A household fuse has blown or	Replace fuse or reset circuit breaker.
	circuit breaker has tripped.
	The local power has failed.	Wait for power to be restored.
	The Temperature Control is set	Set the Temperature Control to a
	to OFF.	numbered setting.
The motor	There is excessive frost or a	Defrost and clean freezer or move
seems to run	package holding the door	package so door closes properly.
too long	open.
	Large amount of unfrozen food	The motor will naturally run longer. Add
	have been added to freezer.	no more unfrozen food at one time than
		will freeze in 24 hours–approximately 2
		to 3 lbs. per cubic foot of freezer space.
	The day is hot and muggy or	The motor will run longer to provide the
	the room is too warm.	correct amount of cooling.
	There is not enough air	See “Choosing the proper location” on
	circulation space around the	page 6.
	freezer.
The freezer	The local power has failed.	Unplug the freezer for 30 minutes to
clicks but does		allow the refrigeration system to
not run		equalize. During this time, keep the
		door closed whenever possible.

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