Whirlpool W10120513A manual Assistance or Service, Accessories

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory-authorized replacement parts. These replacement parts will fit right and work right because they are made with the same precision used to build every new appliance.

To locate factory-authorized replacement parts in your area, call our Customer eXperience Center or your nearest designated service center.

Call the Customer eXperience Center toll free: 1-800-253-1301.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Use and maintenance procedures.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write with any questions or concerns at:

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Accessories

Accessories U.S.A.

To order accessories, call the Whirlpool Customer eXperience Center toll free at 1-800-442-9991and follow the menu prompts. Or visit our website at www.whirlpool.com and click on “Parts & Accessories.”

Canning Unit Kit

(coil element models)

Order Part Number 242905

Cooktop Cleaner

(ceramic glass models)

Order Part Number 31464

Cooktop Protectant

Order Part Number 31463

Cooktop Care Kit

(includes cleaner, protectant, and applicator pads)

Order Part Number 31605

Cooktop Scraper

(ceramic glass models)

Order Part Number 3183488

Stainless Steel Cleaner and Polish

(stainless steel models)

Order Part Number 31462

All-Purpose Appliance Cleaner

Order Part Number 31662

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