Troubleshooting, Ice Maker Operation, Ice Quality

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Ice Maker Operation

Your ice maker will not operate

■Is the control set to ON? Be sure that the control is set to ON.

■Is the power cord plugged in? Plug into a grounded 3 prong outlet.

■Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker.

■Is the room temperature cooler than normal? Room temperature must be above 55°F (13°C). Otherwise, bin thermostat may sense cold room temperature and shut off even though the bin is not full of ice. Also, unit may not restart once it does shut off.

■Does the red light come on when the Clean button is pushed? The ice maker is receiving power but may need cleaning. See “Cleaning.”

■Does the ice maker have a drain pump? If there was a large amount of water added to the ice maker, wait a few minutes for the drain pump to clear. If there is still water in the bin, check to see whether the drain hose is kinked.

Ice maker seems noisy

Ice maker runs but produces very little ice

■Is the room temperature hotter than normal? Room temperatures of more than 90°F (32°C) will normally reduce ice production.

■Is the condenser dirty? Dirt or lint may be blocking the airflow through the condenser. See “Cleaning.”

■Is there scale buildup in the ice maker? If there is white scale buildup in the ice maker’s water or freezing system, you should clean the ice maker. See “Cleaning.”

■Is the drain cap securely in place? If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap if it is loose.

Grid is not cutting ice sheets

■Is the cutter grid securely in place? Unplug ice maker or disconnect power. Remove the cutter grid cover and check the cutter grid harness plug to make sure the connection is secure. See “Cleaning” for instructions on cutter grid removal.

Ice Quality

Off taste, odor or gray color in the ice

■Is water being circulated through the ice maker? This is normal operation. Water is added once per ice-making cycle.

■Is the water in the reservoir overflowing? This is normal. This overflow helps to purge minerals that were removed from the water during the ice making process.

■Is there a “whooshing” sound? Check the following things:

■Make sure that the water supply is hooked up and turned on.

■Make sure that the drain cap is tight.

■Is there ice between the evaporator plate and the cutting grid? Check to be sure that the ice maker is level. See “Leveling.” If the ice maker is level, and the problem persists, run a cleaning cycle. See “Cleaning.”

Ice Production

Ice maker runs but produces no ice

■Is the control set to ON? Be sure that the control is set to ON.

■Is the water supply connected? Make sure the water supply is properly connected and turned on.

■Is the drain cap securely in place? If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap.

■Is there debris in the drain tube? Clean the drain tube.

■Is there a kink in the drain line? Be sure that there are no kinks in the line.

■Is the clean light flashing on and off continually? Call for service.

■Is there unusually high mineral content in the water supply? The water may need to be filtered or treated.

■Is there mineral scale buildup? Clean your ice maker. See “Cleaning.”

■Are there food items stored in the ice bin? Do not store any foods in the ice bin.

■Were all the packaging materials removed? Make sure that all packaging materials were removed at the time of installation.

Thin, soft or clumps of ice