Display shows messages
■Is the display showing “:”?
There has been a power failure or the clock time has been turned off. See “Display” section to clear display. See “Clock” section to reset the clock or to turn it on.
■Is the display showing a letter followed by a number? See “Display” section to clear. If it reappears, call for service. See “Assistance or Service” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
Display shows time countdown, but is not operating
■Is the Timer in use? See “Timer” section.
■On some models, is the Demo Mode in use? See “Demo Mode” section.
Tones are not sounding
■Are tones turned off? See “Tones” section.
Steam is coming from the vent grille
■Some steam is normal.
Fan running slower than usual
■Has the oven has been stored in a cold area?
The fan will run slower until the oven warms up to normal room temperature.
Fan running during cooking
■This is normal. Fan comes on at low speed to cool the oven.
Cooking times seem too long
■Is the cooking power set properly? See “Cooking Power” section.
■Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■Is the incoming voltage less than specified in “Microwave Oven Safety?”
Have a qualified electrician check the electrical system in the home.
Radio or TV Interference
■Is the microwave oven plugged into the same outlet? Try a different outlet.
■Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts in your area, call our Customer Interaction Center telephone number or your nearest Whirlpool designated service center.
In Canada
For product related questions, please call the Whirlpool Canada Inc. Customer Interaction Center toll free:
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Referrals to local dealers.
For parts, accessories and service in Canada
Call
For further assistance
If you need further assistance, you can write to Whirlpool Canada Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacement Parts
Turntable | Grease Filters |
Part No. 4393799 | Part No. 4393790 |
Turntable Support and Rollers | Charcoal Filters |
Part No. 8184102 | Part No. 8184958 |
Turntable Rollers | Cooktop & Microwave |
Part No. 4393861 | Light Bulb |
Turntable Hub | Part No. 4393681 |
| |
Part No. 8183949 |
|
15
