You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Do not return a product to Xantrex without first obtaining an RMA number. When you contact Xantrex to obtain service, be prepared to supply the serial number of your product and its date of purchase as well as information about the installation or use of the inverter.
If you are returning an inverter directly to Xantrex:
1.Obtain an RMA number and a shipping address from Xantrex. Product(s) returned without an RMA number or shipped collect, will be refused.
2.Package the inverter safely, preferably using the original packing materials. Include the RMA number, a copy of your dated proof of purchase, a return address where the repaired inverter can be shipped, a contact telephone number, and a brief description of the problem.
3.Ship the inverter to the address provided in Step 1, freight prepaid. Obtaining proof of delivery is recommended.
How Other Laws Apply: This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Out-of-Warranty Service
If the warranty period for your 300 Inverter has expired, if the inverter was damaged due to misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is available, your inverter may be serviced or replaced for a flat fee.
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