Xerox 2000 Series manual Problem solving, Mode switching problems

4.Problem solving

This chapter describes how to solve some specific problems that may occur when you are using switching from one mode to another.

Mode switching problems

Use the following information if you experience problems when switching print modes.

Table 4-1. Mode switching problems

Condition	Possible causes	Corrective actions
Does not boot from	External rigid disk drive is not	Ensure that the drive is plugged into
EPS to NPS/IPS print	powered ON (LED on the right front	the power strip at the rear of the
mode.	of the external disk drive is not	controller stand.
	illuminated).	Ensure that the SCSI cable is
	SCSI cable between external rigid	connected to the single-ended SCSI
	disk drive and processor is not	connector on the rear of the
	properly connected.	processor unit.

Information to have when calling for service

In the United States, if you are unable to correct the problem, call the following number:

1-800-822-2979

For customers outside the United States, call your local service representative. A model-specific phone number is attached to your printer at installation time.

Before you call, make note of the following:

•Status code numbers and messages that appear on the controller screen and the printer console

•Indicator lights that are lit

NPS/IPS Extension Operations Guide 4-1