Xerox WC PE120 Series Common Macintosh Problems

Troubleshooting

9.34

Common Macintosh Problems

(WorkCentre PE120i Only)

Problems in the Chooser

Printing Errors

Problem Possible Cause and Solution

The printer driver

icon does not appear

in Chooser.

Software is not installed correctly.

• The LaserWriter driver should be present as part of the

Macintosh OS. Make sure that the LaserWriter driver is in

the

Extensions

folder within the

Systems

folder. If not,

install the LaserWriter driver component from the

Macintosh OS CD.

• Make sure that you are using a high-quality cable.

• Make sure that the machine is on the correct network.

Select

Network

or

AppleTalk Control Panel

from

Control Panels

in the

Apple

menu and then choose the

correct network.

The machine name

does not appear in

the

Select a

PostScript Printer

box in the Chooser.

• Make sure that the cables are connected correctly and the

machine is turned on.

• Check if “Ready” appears on the display of the control

panel. If not, press the

Stop/Clear

button to switch your

machine to on-line.

• Make sure that the correct printer driver has been selected

in Chooser.

• If the machine resides on a network with multiple zones,

make sure that the correct zone is selected in the

AppleTalk Zones box in Chooser.

• Make sure that AppleTalk is on; the button next to

Active

is selected in Chooser. You may need to restart the

computer to activate the change.

Problem Possible Cause and Solution

You cannot use the

computer while the

machine is printing.

Background Printing has not been selected.

• For LaserWriter 8.3, turn

Background Printing

on in the

Chooser. Status messages will now be redirected to the

Print Monitor allowing you to continue working while the

computer is processing data to be sent to the machine.

• For LaserWriter 8.4 or higher, turn

Background Printing

on at the Print window.

Contents

Main Page Page ii C Chapter 2: Chapter 1: I G ETTING S P APER H P RINTING T C iv Chapter 6: S F v Chapter 8: Chapter 9: M T USING USB FLASH DRIVE U SING Y OUR M ACHINE I N L USING WINDOWS POSTSCRIPT DRIVER PRINTING FROM A MACINTOSH vii INSTALLING MACHINE OPTIONS S Important Precautions and Safety Information Safety Page Laser Safety Statement Ozone Safety Power Saver Product Recycling and Disposal Radio Frequency Emissions FCC PART 15 Information to the User Canadian ICES-003 Radio Interference Regulations Page Regulations - USA Fax Send Header Requirements Data Coupler Information Regulations - Canada Declaration of Conformity (European Countries) Approvals and Certifications Page Page Special Features Page Page Introduction 1.5 Understanding Component Locations These are the main components of your machine: Front View Introduction 1.6 Rear View Line Jack * Control Panel Functions WorkCentre PE120/120i Page 2 Setting Up Your Machine Unpacking Page Selecting a Location Clearance Space Installing the Toner Cartridge Page Loading Paper Page Changing the Size of the Paper in the Paper Tray Page Connecting Telephone Line Connecting a Printer Cable For Local Printing Using a USB Cable Using a Parallel Cable For Network Printing Turning the Machine On Page Setting Up the Machine System Changing the Display Language Setting the Machine ID Entering Characters Using the Number Keypad Page Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause Setting the Time and Date Changing the Clock Mode Setting the Paper Size and Type Setting Sounds Speaker, Ringer, Key Sound, and Alarm Sound Speaker Volume Setting the Dial Mode Using the Save Modes Toner Save Mode Toll Save Mode Power Save Mode Scan Lamp Save Mode Page Installing Xerox Drivers Xerox Driver CD contains: Xerox Postscript Driver CD contains: Installing Xerox drivers in Windows System Requirements Installing Xerox Drivers in Microsoft Windows XP or Windows 2000 using the USB port Page Installing Xerox Drivers in Microsoft Windows XP, 2000 or Windows 98/ME using the Parallel port Installing Xerox Drivers in Microsoft Windows 98 or Windows Millennium using the USB port Page Page Page Printer Driver Features Using ControlCentre The Scan Settings Tab Getting Started 2.39 The Phonebook Tab , the following window opens. Group dial When you click Phonebook The Printer Tab The Firmware Update Tab 3 Selecting Print Materials Paper Type, Input Sources, and Capacities Guidelines for Paper and Special Materials Loading Paper In the Standard Tray Page In the Bypass Tray Page Using the Manual Feed Mode Tips on Using the Bypass Tray Selecting an Output Location Printing to the Front Output Tray Printing to the Rear Output Slot To use the rear output slot: Page 4 Printing a Document in Windows Canceling a Print Job Printer Settings Layout tab Paper Tab Page Image Options Tab Page Page Output Options Tab Watermark Tab About Tab Printer Configuration Tab Using a Favorite Setting Using Help Printing Multiple Pages on One Sheet of Paper Printing Posters Page Fitting Your Document to a Selected Paper Size Printing a Reduced or Enlarged Document Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark About Sharing the Machine on a Network Locally-Shared Machine Printing Across a Network Setting Up a Locally-Shared Machine In Windows 98/Me Setting Up the Host Computer Setting Up the Client Computer In Windows NT 4.0/2000/XP Setting Up the Host Computer Setting Up the Client Computer Page 5 Loading Paper for Copying Selecting the Paper Tray Preparing a Document Making Copies on the Document Glass Making Copies from the Automatic Document Feeder Page Setting Copy Options Darkness Original Type Reduced/Enlarged Copy Number of Copies Using Special Copy Features Clone Copying Collation Copying Auto Fit Copying 2 Sides on 1 Page Copying 2 Up or 4 Up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Page 6 Scanning Basics Scanning From the Control Panel to an Application Scanning Using the WIA Driver Scanning to USB Flash Drive Page 7 Setting Up the Fax System Changing the Fax Setup options Available Fax Setup Options Page Page Sending a Fax Loading a Document To fax a document using the Auto matic Document Feeder (ADF): Page Page Selecting the Paper Tray Adjusting the Document Resolution Page Sending a Fax Automatically Sending a Fax Manually Redialing the Last Number Confirming Transmission Automatic Redialing Receiving a Fax About Receiving Modes Loading Paper for Receiving Faxes Receiving Automatically in Fax Mode Receiving Manually in Tel Mode Receiving Automatically in Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using the DRPD Receiving Faxes in the Memory Automatic Dialing One-touch Dialing Storing a Number for One-touch Dialing Sending a Fax using a One-touch Number Speed Dialing Storing a Number for Speed Dialing Sending a Fax using a Speed Dial Number Group Dialing Setting a Group Dial Number Editing Group Dial Numbers Sending a Fax Using Group Dialing (Multi-address Transmission) Searching for a Number in Memory Searching Sequentially through the Memory Searching with a Particular First Letter Printing a Phonebook List Other Ways to Fax Sending Broadcast Faxes Sending a Delayed Fax Page Sending a Priority Fax Page Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving Mode Printing Reports Phonebook List Sent Fax Report Page Printing a Report Using Advanced Fax Settings Changing Setting Options Advanced Fax Setting Options Page 8 Clearing the Memory Cleaning Your Machine Cleaning the Outside Cleaning the Inside Page Cleaning the Scan Unit Maintaining the Toner Cartridge Toner cartridge storage Saving toner Expected Cartridge Life Redistributing Toner Replacing the Toner Cartridge Page Setting the Notify Toner Option Cleaning the Drum Page Consumables and Replacement Parts Replacing the ADF Rubber Pad Page 9 Clearing Document Jams Input Misfeed Exit Misfeed Roller Misfeed Clearing Paper Jams In Tray 1 Page In Optional Tray 2 In the Fuser Area or Around the Toner Cartridge In the Paper Exit Area Page In the Bypass Tray Tips for Avoiding Paper Jams Clearing LCD Error Messages Page Page Page Solving Other Problems Paper Feeding Problems Printing Problems Page Page Page Page Page Page Page Copying Problems Scanning Problems Fax Problems Page Common Linux Problems . Page Troubleshooting PS Errors Common Macintosh Problems Problems in the Chooser Printing Errors USING USB FLASH DRIVE About USB Flash Drives Installing a USB Flash Drive Scanning to USB Flash Drive Scanning With Default Settings Scanning With Your Own Settings Page Managing the USB Flash Drive Changing the Default Settings Deleting an Image File Formatting the USB Flash Drive Viewing the USB Memory Status Printing From the USB Flash Drive Backing Up Data Page A L Getting Started Installing the MFP Driver System Requirements Supported OS Recommended Hardware Requirements Software Installing the MFP Driver Page Uninstalling the MFP Driver Using the MFP Configurator Opening the MFP Configurator Printers Configuration Printers Tab Classes Tab Scanners Configuration MFP Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications Printing Files Scanning a Document Page Page Using the Image Editor Page B USING WINDOWS POSTSCRIPT DRIVER Installing PostScript Drivers Installing PostScript Drivers Installing PostScript Drivers Page Using PostScript Printer Driver Features Accessing Printer Properties Printer Settings Layout tab Page Paper/Quality tab M EMO C PRINTING FROM A MACINTOSH Installing Software for Macintosh Page Setting Up the Machine For a Network-connected Macintosh Mac OS 8.6 ~ 9.2 Mac OS 10.1 ~ 10.3 For a USB-connected Macintosh Mac OS 10.1 ~ 10.3 Printing a Document Canceling a Print Job Using Advanced Printing Features Printing Multiple Pages on One Sheet of Paper Scheduling a Print Job D Installing Memory DIMM Page Page Removing a Memory DIMM Installing an Optional Tray Page Setting Tray 2 in the Printer Properties Page General Specifications Scanner and Copier Specifications Printer Specifications Facsimile Specifications Paper Specifications Overview Supported Sizes of Paper Guidelines for Using Paper Paper Specifications Paper Output Capacity Paper Storage Environment Envelopes Page Labels Transparencies I Numerics A B C E F G H I R S T U V W