Xircom RM56V1 Appendix A. Support Services, Service and Support, Warranty Service Procedures

APPENDIXES

Appendix A. Support Services

Service and Support

Xircom offers an extensive family of service and support programs, including world-class phone support, software updates, plus 24-hour access to our BBS, World Wide Web, and other electronic facilities.

Warranty Service Procedures

For details on warranty coverage and service, see the Appendix entitled Lifetime Limited Warranty. If you think there is a problem or defect with your Xircom product, your point of contact will be

In the U.S.A.

Xircom’s Customer Support department at (805) 376-9200.

Outside the U.S.A.

Contact your local Xircom supplier or Xircom regional office.

Software and Driver Updates

World Wide Web

To download drivers (subject to the terms of the Xircom Software License Agreement) from the Xircom website, go to:

www.xircom.com

Bulletin Board System (BBS)

Set your modem to its maximum speed, no parity, 8 data bits, 1 stop bit to connect at up to 56,000 bps in the U.S. and Europe, 33,600 bps elsewhere.

To download drivers, go to the Main Menu, select File Menu and Search by filename or keyword (e.g., Windows 95) or List files by area. Follow the instructions to select and download current versions of Xircom released drivers (subject to the terms of the Xircom Software License Agreement).