Troubleshooting

 

 

 

 

 

 

 

Problem

 

Solution

 

English

 

 

 

 

No audio at digital output

–

Check the digital connections.

 

 

 

 

–

If you are playing a DTS source, check that your receiver can decode

 

 

 

 

DTS and “DIGITAL OUTPUT” is set to “ALL” (see page 25).

 

 

 

–

If you are playing an MPEG-2 source, check that your receiver can

 

 

 

 

decode MPEG-2. Otherwise, make sure “DIGITAL OUTPUT” is set

 

 

 

 

to “PCM ONLY” (see page 25).

 

 

 

–

Check that the audio format of the selected audio language matches

 

 

 

 

your receiver capabilities.

 

 

 

 

 

 

Disc does not play

– The CD-R/RW, DVD+R/RW/R DL and DVD-R/RW/R DL must be

 

 

 

 

finalized.

 

 

 

–

Check that the disc label is facing up.

 

 

 

–

Check that the disc is defective by trying another disc.

 

 

 

–

If you have recorded a JPEG, MP3 or WMA disc yourself, check that

 

 

 

 

your disc contains at least 10 JPEG picture files or 5 MP3/WMA music

 

 

 

 

tracks.

 

 

 

–

For MP3/WMA files, check that the sampling rate and bit rate are

 

 

 

 

compatible. For JPEG files, check that the resolution is compatible

 

 

 

 

(see “Notes about discs/content format” on page 3).

 

 

 

–

Check the region code (see “Region codes” on page 3).

 

 

 

 

 

 

 

Picture freezes

–

Check the disc for fingerprints/scratches and clean it with a soft cloth

 

 

momentarily during

 

wiping from center to edge.

 

 

playback

 

 

 

 

 

 

 

 

 

This unit does not respond

–

Aim the remote control directly at the remote control sensor on the

 

 

to the remote control

 

front panel.

 

 

 

–

Reduce the distance of the remote control from this unit.

 

 

 

–

Replace the batteries in the remote control.

 

 

 

–

Reinsert the batteries with their polarities (+/– signs) as indicated.

 

 

 

 

 

 

 

Buttons do not work

–

To completely reset this unit, unplug the AC cord from the AC outlet

 

 

 

 

for 5-10 seconds.

 

 

 

 

 

 

 

This unit does not respond

–

Operations may not be permitted by the disc. Refer to the

 

 

to some operating

 

instructions of the disc jacket.

 

 

commands during playback

 

 

 

 

 

 

 

 

 

This unit cannot read CDs/

–

Use a commonly available CD/DVD lens cleaner to clean the lens

 

 

DVDs

 

before sending this unit for repair.

 

 

 

 

 

 

 

Menu items cannot be

–

Press STOP (9) twice on the remote control before selecting Setup

 

 

selected

 

Menu.

 

 

 

–

Depending on the disc availability, some menu items cannot be

 

 

 

 

selected.

 

 

 

 

 

 

 

No sound during DivX

–

The audio code may not be supported by this unit.

 

 

movies playback

 

 

 

 

 

 

 

 

 

39En