Troubleshooting

 

 

 

 

 

English

Problem

Solution

 

 

 

 

No sound or distorted sound

Adjust the volume.

 

 

 

 

 

 

 

 

Check that the speakers are connected correctly.

 

 

 

 

 

 

 

 

For MP3/WMA, check that the sampling rate and bit rate are

 

 

 

 

compatible with this unit (see “Specifications” on page 41).

 

 

 

 

 

 

No audio at digital output

Check the digital connections.

 

 

 

 

 

 

 

 

If you are playing a DTS source, check that your receiver can decode

 

 

 

 

DTS, and that [DIGITAL OUTPUT] is set to [ALL] (see page 25).

 

 

 

 

 

 

 

If you are playing an MPEG-2 source, check that your receiver can

 

 

 

 

decode MPEG-2. Otherwise, check that [DIGITAL OUTPUT] is set to

 

 

 

[MPEG ➜ PCM] (see page 25).

 

 

 

 

 

 

 

Check that the audio format of the selected audio language matches

 

 

 

 

your receiver capabilities.

 

 

 

 

 

 

Disc does not play

The CD-R/RW, DVD+R/RW/R DL and DVD-R/RW/R DL must be

 

 

 

 

finalized.

 

 

 

 

 

 

 

Check that the disc label is facing up.

 

 

 

 

 

 

 

 

Check whether the disc is defective by trying another disc.

 

 

 

 

 

 

 

 

If you have recorded a JPEG, MP3 or WMA disc yourself, check that

 

 

 

 

your disc contains at least ten JPEG picture files or five MP3/WMA

 

 

 

music tracks.

 

 

 

 

 

 

 

For MP3/WMA, check that the sampling rate and bit rate are

 

 

 

 

compatible. For JPEG, check that the resolution is compatible (see

 

 

 

“Specifications” on page 41).

 

 

 

 

 

 

 

Check the region code (see “Region codes” on page 3).

 

 

 

 

 

 

 

Picture freezes momentarily

Check the disc for fingerprints/scratches and clean it with a soft cloth

 

 

 

during playback

wiping from center to edge.

 

 

 

 

 

 

This unit does not respond to

Aim the remote control directly at the remote control sensor on the front

 

 

 

the remote control

panel.

 

 

 

 

 

 

 

Reduce the distance of the remote control from this unit.

 

 

 

 

 

 

 

 

Replace the batteries in the remote control.

 

 

 

 

 

 

 

 

Reinsert the batteries with their polarities (+/– signs) as indicated.

 

 

 

 

 

 

 

Buttons do not work

To completely reset this unit, unplug the AC cord from the AC outlet

 

 

 

 

for 5-10 seconds.

 

 

 

 

 

 

This unit does not respond to

Some operations may not be permitted by the disc. Refer to the

 

 

 

some operating commands

instructions of the disc jacket.

 

 

during playback

 

 

 

The 5/a key is not available during HD JPEG playback.

 

 

 

 

 

 

 

This unit cannot read CD or

Use a commonly available CD/DVD lens cleaner to clean the lens

 

 

 

DVD

before sending this unit for repair.

 

 

 

 

 

 

 

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