1-9. Customer Support
TDi customer support is offered through several venues: internet website, email, phone and fax. When re- questing customer support, an active Service Agreement and the following information will be needed from the customer:
•Name and Contact Information
•Company Name
•Customer ID
•Model of host running ConsoleWorks
•Host operating system version and patch level
•ConsoleWorks version
•Description of problem
Customer support offices are staffed Monday through Friday, 8:00am to 5:00pm Central Time. TDi customer support can be reached as follows:
internet website: | http://www.tditx.com/ |
email: | support@tditx.com |
phone: | 972.881.1553 |
fax: | 972.424.9181 |
If requesting fax support, please be sure to include a return fax number in the Contact Information.
1-10. Conventions used in this Guide
Enter | Indicates a key on a PC or terminal keyboard, this example indicates pressing the Enter key. |
A hyphen between keyboard keys indicates a combination of keys on a PC or terminal key- | |
| board to be pressed simultaneously, this example indicates pressing the Ctrl key and the X |
| key simultaneously. |
cw_add_invo Italics indicates a filename, command, variable name or other screen text.
cw_add_invo Boldface type in examples indicates input the user types.
[ ] | Indicates optional information to be included with the command at the installers discretion. |
[Y]or [N] Items contained within square brackets [] are default settings in the ConsoleWorks applica- tion. For example, when queried with a Yes or No answer the default setting will show a [Y] or [N].
Continuation. Usually used when the script responses being shown in the text or body of the guide continue beyond what is shown on the page.
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