Symptom | Possible causes | |
|
|
|
The door will not open | ■ | The programme is still running. |
| ■ | The door lock has not yet released. |
| ■ | Water in the tub: the door cannot be opened if water is present in the |
|
| tub. |
|
|
|
Spinning starts late or the machine | ■ | The electronic unbalance detection device has cut in because the |
does not spin |
| laundry is not evenly distributed in the drum. The laundry is |
|
| redistributed by reverse rotation of the drum. This may happen several |
|
| times before the unbalance disappears and normal spinning can resume. |
|
| If, after 10 minutes, the laundry is still not evenly distributed in the |
|
| drum, the machine will not spin. In this case, redistribute the load |
|
| manually and reselect the spin programme. |
|
|
|
The machine makes an unusual | ■ | The machine is fitted with a type of motor which makes an unusual |
noise |
| noise compared with other traditional motors. This new motor ensures |
|
| a softer start and more even distribution of the laundry in the drum |
|
| when spinning, as well as increased stability of the machine. |
|
|
|
No water is visible in the drum | ■ | Machines based on modern technology operate very economically |
|
| using very little water without affecting performance. |
|
|
|
The machine does not dry or does | ■ | The drying time has not been selected |
not dry properly | ■ | The water taps are not turned on |
| ■ | The drain filter is clogged |
| ■ | The machine is overloaded |
| ■ | The selected drying time/section is not suitable for the laundry |
|
|
|
Service & Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages. Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture).
5.The purchase date
| Mod |
| Prod. No |
P0042 | Ser. No |
|
Customer Care
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:
Customer Care Department Zanussi
SL1 1DZ
Tel 08705 727727*
or visit our website at www.zanussi.co.uk
*calls to this number may be recorded for training purposes.
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