When calling for repairs during the period of guarantee ofthe appliance, the original invoice or receipt must be shown or sent together with the appliance to be repaired.
General conditions of guarantee
1The manufacturer guarantees the appliance indicated on the relative invoice for a period of one year from the date of purchase. In case of a fault during this period if caused bya defect in materials and/or construction, the client is entitled to repair free of charge.
1a Concerning vacuum cleaners for domestic use, the total periodof guarantee is two years. Accessories are subject to a direct usage, consequently these articles are excluded from the guarantee.
2The manufacturer guarantees technical assistance and repairsfor one year. Spare parts fitted during repair are also covered by a one year guarantee from the date of repair. In case of fault during this period, as a direct result of the repair work carried out or caused by the new parts fitted on such occasion, the client is entitled to repair free of charge. The execution of repairs does not prolong the total period of guarantee covering the appliance.
3Technical Assistance at domicile will be provided only for large apparatus which are difficult to transport such as: washing machines, spin-driers, dishwashers,refrigerators, freezers (vertical or horizontal), ovens, cookers and built-in appliances.
3a The above-mentioned conditions are also valid for refrigerators for caravens on condition that they are situated within the national boundaries and are accessible by roads open to traffic. Furthermore, at the time of the intervention the appliance and its owner, or the person so authorized, must be present at the place agreed upon for the intervention.
4If, in the opinion of the manufacturer, the appliance as described in point 3 must be transported to a Technical Assistance laboratory, the transportation will be carried out as established by the manufacturer, at his expense and under his responsibility.
5All appliances not mentioned under points 3 and 3a, includingappliances having the same functional characteristics but whose transport is easy, must be sent to the Technical Assistance or taken to them. Throughout the period of guarantee the cost of return transportation will be taken care by the manufacturer.
6If during the period of guarantee a disfunction occurs due to a defect which cannot be repaired, the appliance will be replaced free of charge.
Extension of the guarantee
7For motorcompressors of refrigerators/ freezers (excluding the starting device and thermal interrupter) a decreasing guarantee of 20% per year for a period of five years from the date of purchase of the appliance indicated on the relative invoice with repairs free of charge throughout the entire period under guarantee. On completion of the total period of guarantee the cost of travel, workmanship and eventual spare parts will be at the expense of the client.
Exclusion from guarantee
8The free execution of work for the repair and/ or substitution as set out above will not apply if:
-The purchase invoice or receipt indicating the date of purchase and the identification of the appliance cannot be presented or was not sent with the appliance to be repaired;
-The appliance is used for purposes other than those of the domestic nature for which it was made;
-The appliance was not installed, handled or used in conformity with the indications in the instruction manual or in the modalities for use;
-The appliance has been repaired or modified incorrectly by unqualified personnel.
8a If the appliance has been built-in, underinserted, suspendedor installed in such a way that the time required to move it and put it back in position exceeds thirty minutes in total, the extra expenditures occurred will be billed to the owner of the appliance.
8b ln case of deterioration due to an irregular installation carried out in agreement with the owner of the appliance, the manufacturer and the technical assistance decline all responsibility.
8c Damage such as scratches, knocks or breakage of movable or dismountable units which were not notified to the manufacturer at the time of delivery are not covered by the guarantee.
Important notice
This appliance has been made to be safe. Inadequate repairs can nonetheless compromise this safety. To avoid such problems and to prevent any eventual damage we advise you to have repairs carried out exclusively by qualified personnel.We advise you to have repairs or maintenance carried out by the retailer or the Elgroep Service and to request only original spare parts.
