Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM | SOLUTION |
There is no spark when lighting the gas | Check that the unit is plugged in and the electrical |
| supply is switched on |
| Check that the RCCB has not tripped (if fitted) |
| Check the mains fuse has not blown |
| Check the burner cap and crown have been |
| replaced correctly, e.g. after cleaning. |
|
|
The gas ring burns unevenly | Check the main jet is not blocked and the burner |
| |
| crown is clear of food particles. |
| Check the burner cap and crown have been |
| replaced correctly, e.g. after cleaning. |
|
|
Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working.”
For Customer Service in the Republic of Ireland please contact us at the address below:
Republic of Ireland
Tel: +353 (0) 1 4090 751
Email: service.eid@electrolux.ie
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
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