If your hob is not functioning correctly please carry out the following checks before calling out an engineer.
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom
•The cooking zones do not function.
•After switching off a cooking zone the residual heat indicator is not illuminated.
•A buzzing is heard when a cooking zone is first switched on.
•Discolouration appear in the cooking zone.
Possible Solution
•Check the mains has not failed.
•Check a power level has been selected.
•The cooking zone may have only been switched on for a short while, and is therefore below 60°C.
•This is not a fault, the buzzing will disappear as the zone heats up.
•This is probably the result of burned of remnants that have not been removed regularly. They will not affect the function of the hob.
If after carrying out the above checks there is still a fault, contact your local Zanussi Service Force Centre.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:-
08705 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages.
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working.”
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date
Customer Care
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi.co.uk
Customer Care Department Zanussi
SL1 1DZ
08705 727727 (*)
*calls to this number may be recorded for training purposes
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