Appendix A - Troubleshooting
Problem |
|
| Solution or Reason |
| STATUS Indicator | ||
Does not light after turning |
| 1. | Check power connections from A.C. |
|
| outlet to power supply to printer. | |
ON ( I ) printer. |
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| |
| 2. | Check that media or ribbon is present. | |
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| ||
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| 1. | Printer receiving data through interface. |
Blinks GREEN. |
| 2. | Signal to begin AutoSense after turning |
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|
| ON printer. Release the FEED button. |
|
| 1. | Operator has paused the printer during |
Blinks |
|
| a batch job. Tap the FEED button to |
|
|
| continue. |
|
| 1. | Ribbon is out. Reload a new supply. |
Lights ORANGE. |
| 2. | The optional cover open sensor is ac- |
|
| tive. Press top cover to close and lock. | |
|
| 3. | Printer has a syntax or command error. |
|
|
| Check program and resend print job. |
Blinks ORANGE. |
| 1. | Firmware download in process. Indica- |
|
| tor lights red, then green. | |
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| |
|
| 1. | Media is out. Reload a new supply. |
Lights RED. |
| 2. | |
| 3. | Printer ready to receive flash program- | |
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| ||
|
|
| ming during firmware download. |
| Printer Operation | ||
|
| 1. | Check interface cable connections from |
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| computer to printer. |
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| 2. | Make sure top cover is locked closed. |
Lights GREEN, but printer |
| 3. | Check that labels are correct. |
| 4. | Verify media has print surface up for | |
will not print. |
| ||
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| printing. | |
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| |
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| 5. | Check that transfer ribbon is correctly |
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| routed and has the ink side out for ther- |
|
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| mal transfer printing. |
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| 23 |
