Appendix A - Troubleshooting

Troubleshooting Media Handling

 

 

 

 

Problem

 

 

Solution or Reason

 

Label Dispenser

 

 

1.

Make sure label-taken sensor is on.

 

 

2.

The label-taken sensor is blocked or

Printing continues between

 

 

dirty. Remove any scraps or dust.

 

3.

Continuous media may be set. Verify

labels.

 

 

 

form length setting through program-

 

 

 

 

 

 

ming Q command. See the EPL2 pro-

 

 

 

grammer's manual.

Prints one label and stops.

 

1.

Verify the quantity has been correctly

 

 

set.

 

 

 

 

Cutter Operation

Blade cuts through labels

 

1.

Verify form length setting through pro-

instead of cutting liner

 

 

 

gramming.

between labels.

 

 

 

 

 

 

 

1.

Unplug power and interface cables. Use

Media jammed in cutter.

 

 

tweezers to remove scraps from cutter

 

 

 

opening.

 

 

1.

Use programming C command to cycle

Media fails to cut direct

 

 

cutter several times without media to

 

 

perform a self-cleaning. See the EPL2

thermal paper or label liner.

 

 

 

 

programmer's manual.

 

 

 

 

 

2.

Cutter must be replaced.

 

 

 

 

980348-001 Rev. A

25

Page 29
Image 29
Zebra Technologies 2844 Printer user manual Troubleshooting Media Handling