Zenith DVT312 warranty Troubleshooting, Symptom, Cause, Correction

Troubleshooting

Check the following guide for the possible cause of a problem before contacting service.

Symptom		Cause		Correction
No power.	•	The power cord is disconnected.	•	Plug the power cord securely into the
				wall outlet.
The power is on, but	•	No disc is inserted.	•	Insert a disc. (Check that the DVD or,
the DVD/CD receiver				audio CD indicator in the DVD display is
does not work.				lit.)
No picture.	•	The TV is not set to receive DVD signal	•	Select the appropriate video input mode
		output.		on the TV so the picture from the DVD/
				CD receiver appears on the TV screen.
	•	The video cable is not connected	•	Connect the video cable into the jacks
		securely.		securely.
	•	The connected TV power is turned off.	•	Turn on the TV.
There is no sound or	•	The equipment connected with the	•	Select the correct input mode of the
only a very low-level		audio cable is not set to receive DVD		audio receiver so you can hear the
sound is heard.		signal output.		sound from the DVD/CD receiver.
	•	The audio cables are not connected	•	Connect the audio cable into the jacks
		securely.		securely.
	•	The power of the equipment connected	•	Turn on the equipment connected with
		with the audio cable is turned off.		the audio cable.
	• The audio connecting cable is damaged.		•	Replace it with a new one.
The playback picture is poor.	•	The disc is dirty.	•	Clean the disc.
The DVD/CD receiver	•	No disc is inserted.	•	Insert a disc. (Check that the DVD, or
does not start playback.				audio CD indicator in the DVD display is
				lit.)
	•	An unplayable disc is inserted.	•	Insert a playable disc. (Check the disc
				type, color system and Regional code.)
	•	The disc is placed upside down.	•	Place the disc with the playback side
				down.
	•	The disc is not placed within the guide.	•	Place the disc on the disc tray correctly
				inside the guide.
	•	The disc is dirty.	•	Clean the disc.
	•	A menu is on the TV screen.	•	Press the SETUP button to turn off the
				menu screen.
	•	The Rating level is set.	•	Cancel the Rating function or change
				the rating level.
Loud hum or noise is	•	The plugs and jacks are dirty.	•	Wipe them with a cloth slightly mois-
heard.				tened with alcohol.
	•	The disc is dirty.	•	Clean the disc.
	•	The speakers and components are	•	Connect the speakers and components
		connected poorly.		securely.
	•	The DVD/CD receiver is located too	•	Move your TV away from the DVD/CD
		close to the TV.		receiver.

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