Appendix C
Zoom Technical Support
Services
Zoom has a variety of technical support services available to our customers. We strive to provide convenient, professional support responsive to our customers’ needs and capabilities. If you find yourself unable to get your Zoom product to operate, and you have thoroughly reviewed your owner’s manual and all relevant documentation, please feel free to contact us for help.
For your records, and to facilitate Technical Support from either your equipment supplier or Zoom, please record the following information when you receive your Zoom product.
Product Information
Product Name
__________________________________
Product Model Number
__________________________________
Product Serial Number
__________________________________
Date Installed
_______________________
The serial number is located on the bottom of the PC Card under the barcode. Please be sure to write the number down. This will greatly speed up your service and insure that the service representative is addressing the proper Zoom product.
Calls to Zoom’s voice technical support staff are the most time consuming, and at times you may find it difficult to get through. We do not want you left on hold for long periods of time, so we limit the queue length. We recommend that you take the time to familiarize yourself with the other services described in this section before calling. Many questions can be answered more quickly using
Appendix C: Zoom Technical Support Services | 41 |
