Appendix D

Troubleshooting

The following are some problems you may experience and some possible solutions to remedy the situation.

Problem

My X4’s LINK light is solidly lit, but I cannot connect to the Internet.

Solution

There are several issues that could cause this problem. Check these items:

•Ensure that you are using the correct VPI, VCI and Encapsulation settings.

•If your Encapsulation begins with PPP, ensure that you have typed your ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 16.)

!If you had the modem automatically configure its settings, open the Basic Setup page, ensure that MANUAL is selected, then select 7 from the Virtual Circuit drop-down list. When the screen changes to show the automatic configuration settings, select MANUAL again, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash.

!If you manually configured your modem, open the Basic Setup page, ensure that MANUAL is selected, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash.

Appendix D: Troubleshooting

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