Problem

I cannot log into the Zoom Configuration Manager. I have typed http://10.0.0.2 or http://10.0.0.3 (depending on whether I am using the X4’s Ethernet jack or USB port), but I am not prompted for a User Name and Password.

Solution

There are several issues that could cause this problem. Check these items:

•If you are using a Macintosh or Linux computer, your TCP/IP settings may not be properly configured. See page 50 for more information.

•If you are using Mac OS X 10.3 and above, renew your IP address: Point to System Preferences, then choose Network. Click the Configure button and then the Renew DHCP Lease button.

•If you are using a Windows computer, perform a Release/Renew operation:

!Windows 2000/XP: From the desktop, click the Start button, then point to Programs, point to Accessories, and then select Command Prompt. Type ipconfig /all and press the Enter key on your keyboard. In the subsequent dialog box, make sure the NIC adapter is highlighted in the drop-down list, click Renew and then click Release. Then type 10.0.0.2 or 10.0.0.3 (as appropriate) into your browser’s address bar, and the Network Password box should display.

!For Windows 95/98/Me: From the desktop, click the Start button and the point to Run. Type winipcfg, and click OK. In the subsequent dialog box, make sure the NIC adapter is highlighted in the drop-down list, click Renew and then click Release. Then type 10.0.02 or 10.0.0.3 (as appropriate) into your browser’s address bar, and the Network Password box should display.

Appendix D: Troubleshooting

59