Troubleshooting

If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below. If your particular problem cannot be resolved using the information in the chart, contact the dealer where you purchased the phone.

Problem

Possible causes

Possible solution

 

The network signal is too

 

 

weak at your current location,

Move to a location

 

for example, in a basement

where the network

 

or near a tall building, be-

signal can be prop-

 

cause wireless transmissions

erly received.

 

can not effectively reach it.

 

Poor recep-

The network is busy at the

Avoid using the

current time (for example,

tion

during peak times, there may

phone at such times,

 

or try again after

 

be too much network traffic

waiting a short time.

 

to handle additional calls).

 

 

 

 

 

 

You are too far away from a

You can request a

 

service area map

 

base station for your service

from your service

 

provider.

provider.

 

 

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ZTE ZTE Blade III user manual Troubleshooting, Problem Possible causes Possible solution