ZyXEL G-220 v2 User’s Guide

CHAPTER 6

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

6.1 Problems Starting the ZyXEL Utility Program

Table 19 Troubleshooting Starting ZyXEL Utility Program

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the ZyXEL G-220 v2 is properly inserted and the LED(s) is on. Refer to

ZyXEL Wireless

the Quick Start Guide for the LED descriptions.

LAN Utility

Use the Device Manager to check for possible hardware conflicts. Click Start,

 

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the ZyXEL G-220 v2 under Network Adapter. (Steps may vary

 

depending on the version of Windows).

 

Install the ZyXEL G-220 v2 in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL Utility

If you install the Funk Odyssey Client software on the computer, uninstall (remove)

icon does not

both the Funk Odyssey Client software and ZyXEL utility, and then install the

display.

ZyXEL utility again after restarting the computer.

6.2 Problem Connecting to an Access Point

Table 20 Troubleshooting Access Point Connection Problem

PROBLEM

CORRECTIVE ACTION

 

 

When using the

The ZyXEL G-220 v2 might still be operating in access point mode. This results

Windows XP

when you set the ZyXEL G-220 v2 to operate in access point mode using the

configuration tool,

ZyXEL Utility, close the ZyXEL Utility and then use the Windows XP configuration

cannot scan for or

tool.

connect to any

Before you use the Windows XP configuration tool, make sure you set the ZyXEL

access points.

G-220 v2 to operate in station mode before you close and exit the ZyXEL Utility.

 

 

 

Chapter 6 Troubleshooting

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