Prestige 630-C Series ADSL USB Modem

 

 

 

Chapter 8

 

 

 

Troubleshooting

 

 

This chapter covers potential problems and the possible solutions.

 

 

 

Table 8-1 Troubleshooting

 

 

 

 

 

 

PROBLEM

 

CORRECTIVE ACTION

 

 

 

 

 

 

 

None of the LEDs turn on when

 

Make sure your computer is turned on.

 

 

I start the modem.

 

Check the USB cable connections between the modem and your

 

 

 

 

 

 

 

 

computer.

 

 

 

 

Carefully follow the instructions in this User’s Guide to uninstall and

 

 

 

 

reinstall the software driver.

 

 

I cannot access the Prestige on

 

Make sure the modem’s USB port is connected to your computer’s

 

 

my computer.

 

USB port.

 

 

 

 

Restart your computer.

 

 

 

 

 

 

 

I cannot connect to the Internet.

 

Make sure the ADSL port is properly connected to the telephone wall

 

 

 

 

jack.

 

 

 

 

Select Connect/Disconnect from the menu at the top of your

 

 

 

 

computer screen.

 

 

 

 

Make sure that you have configured the correct user name and

 

 

 

 

password on the WAN settings (see section 6-1WAN Settings).

 

 

 

 

Restart your computer.

 

 

 

 

 

 

Troubleshooting

8-1