Chapter 11 Troubleshooting
11.2 DMA Usage
I cannot see the DMA menus on the television screen.
1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 11.1 on page 73.
2Make sure your Internet browser does not block
3Make sure your television is set to display the DMA’s input. If you used an HDMI connection between the television and the DMA, make sure the television input is set to HDMI. If you used a
4Turn the DMA off and on using the power switch on the rear panel (instead of the Power button on the remote control).
5If the problem continues, contact the vendor.
I cannot see or access the media server folders on the television screen.
1If the server icon in the bottom right of the screen has a 0, try turning the DMA off and on using the power switch on the rear panel (instead of the Power button on the remote control).
2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 11.1 on page 73.
3Make sure the media server computer is on and has an IP address in the same subnet as the DMA. (If you know that there are routers between your computer and the DMA, skip this step.)
4Check the media server program’s Published Folder and Security settings. If you have to change these settings, turn the DMA off and on again afterwards.
5Check the security settings of any software firewalls on the media server computer. Make sure that any software firewalls on the media server computer are configured to allow the DMA to access the media server. See the The DMA cannot access the media server. If you have to change any firewall settings, turn the DMA off and on again afterwards.
The DMA cannot access the media server.
Make sure that any software firewalls on the media server computers are configured to allow the DMA to access the media server.
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