ZyXEL
CHAPTER 6
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.
6.1 Problems Starting the ZyXEL Utility
Table 18 Troubleshooting Starting ZyXEL Utility
PROBLEM | CORRECTIVE ACTION |
|
|
Cannot start the | Make sure the |
ZyXEL Wireless | Quick Start Guide for the LED descriptions. |
LAN utility | Use the Device Manager to check for possible hardware conflicts. Click Start, |
| Settings, Control Panel, System, Hardware and Device Manager. Verify the |
| status of the |
| the version of Windows). |
| Install the |
| If the error persists, you may have a hardware problem. In this case, you should |
| contact your local vendor. |
The ZyXEL utility | If you have installed the Funk Odyssey Client software on the computer, uninstall |
icon does not | (remove) both the Funk Odyssey Client software and ZyXEL utility, and then install |
display. | the ZyXEL utility again after restarting the computer. |
6.2 Problems with the Link Quality
Table 19 Troubleshooting Link Quality
PROBLEM | CORRECTIVE ACTION |
|
|
The link quality | Search and connect to another AP with a better link quality using the Site Survey |
and/or signal | screen. |
strength is poor. | Move your computer closer to the AP or the peer computer(s) within the |
| transmission range. |
| There may be too much radio interference (for example microwave or another AP |
| using the same channel) around your wireless network. Lower the output power of |
| each AP. |
| Make sure there are not too many wireless stations connected to a wireless |
| network. |
Chapter 6 Troubleshooting | 55 |