ZyXEL NWD-170N User’s Guide

CHAPTER 6

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

6.1 Problems Starting the ZyXEL Utility

Table 18 Troubleshooting Starting ZyXEL Utility

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the NWD-170N is properly inserted and the LEDs are on. Refer to the

ZyXEL Wireless

Quick Start Guide for the LED descriptions.

LAN utility

Use the Device Manager to check for possible hardware conflicts. Click Start,

 

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the NWD-170N under Network Adapter. (Steps may vary depending on

 

the version of Windows).

 

Install the NWD-170N in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL utility

If you have installed the Funk Odyssey Client software on the computer, uninstall

icon does not

(remove) both the Funk Odyssey Client software and ZyXEL utility, and then install

display.

the ZyXEL utility again after restarting the computer.

6.2 Problems with the Link Quality

Table 19 Troubleshooting Link Quality

PROBLEM

CORRECTIVE ACTION

 

 

The link quality

Search and connect to another AP with a better link quality using the Site Survey

and/or signal

screen.

strength is poor.

Move your computer closer to the AP or the peer computer(s) within the

 

transmission range.

 

There may be too much radio interference (for example microwave or another AP

 

using the same channel) around your wireless network. Lower the output power of

 

each AP.

 

Make sure there are not too many wireless stations connected to a wireless

 

network.

Chapter 6 Troubleshooting

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