ZyXEL G-260 User’s Guide

CHAPTER 5

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

5.1 Problems Starting the ZyXEL Utility Program

Table 16 Troubleshooting Starting ZyXEL Utility Program

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the ZyXEL G-260 is properly inserted and the LED is on.

ZyXEL Wireless

Use the Device Manager to check for possible hardware conflicts. Click Start,

LAN Utility

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the ZyXEL G-260 under Network Adapter. (Steps may vary depending

 

on the version of Windows).

 

Install the ZyXEL G-260 in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL Utility

If you install the Funk Odyssey Client software on the computer, uninstall (remove)

icon does not

both the Funk Odyssey Client software and ZyXEL utility, and then install the

display.

ZyXEL utility again after restarting the computer.

 

If you use the Windows XP configuration tool and the ZyXEL Utility to configure the

 

ZyXEL G-260 at the same time, the ZyXEL Utility icon does not display. You need

 

to disable the Windows XP configuration tool (refer to Appendix B on page 58 for

 

more information).

5.2 Problem with the Link Status

Table 17 Troubleshooting Link Quality

PROBLEM

CORRECTIVE ACTION

 

 

The link quality

Search and connect to another AP with a better link quality using the Site Survey

and/or signal

screen.

strength is poor all

Move your computer closer to the AP or the peer computer(s) within the

the time.

transmission range.

 

 

There may be too much radio interference (for example microwave or another AP

 

using the same channel) around your wireless network. Relocate or reduce the

 

radio interference.

Chapter 5 Troubleshooting

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