IDP Support Notes

What’s the priority among Pre-defined policy and User-defined policy?

The User-defined policies are always checked before the Pre-defined policy.

Trouble Shooting

In this part we’ll introduce the steps to trouble shoot when problems occur at customer side.

Unable to Run Applications

Step1.

First of all, please switch your IDP to Monitor state and click Apply.

Step2.

Try the application again. If it’s still unable to run then it should be nothing

to do with IDP 10. Please check settings of your application, PC, OS or other

network devices. Otherwise, please go to the next step.

Step3.

Go to WEB interface of ZyWALL IDP10, identify the False Positives policy

in Logs. Then record down this Policy ID no.

36

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