P-2302HWUDL-P1 Quick Start Guide

Troubleshooting

If you cannot access the P-2302HWUDL-P1, follow these steps.

1 Check the device’s lights. If they are different than what is described in Section 2, make sure the connections are correct, and inspect your cables for damage. If the lights are still different, turn off the device, wait a few seconds, and turn it on again.

2Make sure your computer is on the same subnet as the P-2302HWUDL-P1. The P-2302HWUDL-P1 is set up by default to assign an IP address to your computer. If you have a static IP address on your computer change this setting to obtain an IP address automatically. See the User’s Guide for more details.

3Make sure you typed the address correctly. If the address has changed you can press the RESET button for ten seconds to restart the P-2302HWUDL-P1 and to restore factory defaults. The default IP address is “192.168.1.1” and the default password is “1234”.

If you cannot access the Internet, follow these steps.

1 Check the device’s lights. If they are different than what is described in Section 2, make sure the connections are correct, and inspect your cables for damage. If the lights are still different, turn off the device, wait a few seconds, and turn it on again.

2 Follow the steps in section Section 4 again. Make sure you enter the correct information. For example, if your account has a user name and password, make sure you type it correctly. In addition, if you are not sure which encapsulation your ISP uses, contact your ISP.

3 If you are using a new Internet account, contact your ISP to make sure it is active.

4 If you still have problems, see Troubleshooting in the User’s Guide.

If you can access the Internet, but you cannot make calls through the Internet, follow these steps.

1 Check the PHONE lights. If neither of them is on, Make sure that your telephone is connected to the corresponding PHONE port.

2Make sure the VoIP wizard screens are properly configured (see Section 5).

3You can also check the VoIP status in the Status screen. See the User’s Guide for more information about this screen.

Viewing Your Product’s Certifications

1Go to www.zyxel.com.

2Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.

3Select the certification you wish to view from this page.

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