Chapter 4 LEDs and Troubleshooting

4.2 Power and LED Problems

The PLA-400/402 does not turn on. None of the LEDs turn on.

1Make sure you are using the power adaptor included with the PLA-400/402.

2Make sure the power adaptor is connected to the PLA-400/402 and plugged in to an appropriate power source. Make sure the power source is turned on.

3Disconnect and re-connect the power adaptor to the PLA-400/402.

4If the problem continues, contact the vendor.

The ETHN LED does not turn on.

1Check the hardware connections. See the Quick Start Guide.

2Inspect your cables for damage. Contact the vendor to replace any damaged cables.

3Check the Ethernet adapter on your computer and make sure it’s enabled and working properly.

4If the ZyXEL Device is connected to an Ethernet switch or router, make sure the device is working correctly, and that the LAN network is working and configured correctly as well.

The LINK LED does not turn on.

1Use the PLA-4xx Series Configuration Utility to detect all other HomePlug devices on your power line network. Make sure that the network password is the same on all of your power line adapters.

2Try plugging a second HomePlug AV adapter into an adjacent outlet (to your PLA-400/ 402) and see if the LINK LED lights up.

4.3Configuration Utility

The PLA-4xx Series Configuration Utility displays an error during installation.

•Make sure your computer is using Windows XP operating system. At the time of writing, this is the only compatible operating system for the configuration utility.

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PLA-400/402 Series User’s Guide