Troubleshooting the ServeRAID-4Lx and 4H | IBM 201 specification

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IBM 201 manual Troubleshooting the ServeRAID-4Lx and 4H, Testing the Quad-Port 10/100 Ethernet adapter

Contents

Models 201 and User’s ReferenceIBM TotalStorage Network Attached Storage Release First Edition November Chapter 4. Storage configuration ContentsChapter 2. Configuration and administration tools Chapter 5. Completing setup Appendix B. Getting help, service, and information Chapter 6. Additional administrative functionsChapter 8. Using the Recovery and Supplementary CDs Appendix C. Engine POST messages IBM Glossary of Storage Networking Terms Contents vi NAS 200 User’s Reference Boot block jumper location FiguresDiagnostics panel LEDs Battery removal viii NAS 200 User’s Reference Tables x NAS 200 User’s Reference Frequently used terms About this bookWho should read this book Publications Related publications Hardcopy publications shipped with the NASWeb sites Chapter 1. Introduction Microsoft Services for UNIX Roadmap for setting up and configuring the NASMicrosoft Windows Terminal Services IBM Advanced Appliance Configuration Utility agent Step 2 - Define storage “Chapter 4. Storage configuration” on page Step 1 - Initial network setup “Chapter 3. Getting started” on pageStep 3 - Completing setup “Chapter 5. Completing setup” on page 4 NAS 200 User’s Reference Chapter 2. Configuration and administration tools Using a keyboard, monitor, and mouse for setup and configuration Administration Tool Terminal Services ClientMain functions Windows 2000 for Network Attached Storage IBM Advanced Appliance Configuration Utility IAACUUniversal Manageability Services Chapter 2. Configuration and administration tools Connecting to the desktop through Terminal Services Terminal Services and the IBM NAS Administration Console2. Click Start → Run Determining who is using the network-attached storage IBM NAS Administration consoleIBM Advanced Appliance Configuration Utility IAACU Agent IAACU Console v The Tree View Pane Discovering NAS 200 Appliancesv The Information Pane v All Appliances Using Families and Groups in the Tree Viewv Families v Conflicting Network Addresses v Orphaned Externally Configured Appliancesv Orphaned Appliances Creating a Family To create a Family Subnet Mask Default GatewayMax IP Address No Allocation Universal Manageability Services System requirements Starting UM Services Windows 2000 for Network Attached Storage Launching UM Services from the configuration utility2. Click Start Web-Based Management Telnet Server support SNMP support Installing the IBM Advanced Appliance Configuration Utility Methods for setting up your NASChapter 3. Getting started Accessing Universal Management Services Initial setup and configuration Network Setup Maintenance Date and TimeEnabling National Language Support NLS v French v German v Japanese v Spanish 22 NAS 200 User’s Reference Updating the ServeRAID BIOS, firmware, and device drivers Chapter 4. Storage configurationServeRAID configuration RAID technology Creating arrays and logical drives Solving ServeRAID problemsInitial storage configuration of the NAS v Configuring the ServeRAID controller Format the logical drives 26 NAS 200 User’s Reference Defining local Windows users and groups Chapter 5. Completing setupDefining Windows users and groups 1. Click Local Users Defining UNIX users and groups Giving storage access to Windows domain users and groupsv Click Identification Using a local UNIX name space 1 Click Show group maps 1 Click Show user maps30 NAS 200 User’s Reference Using the UNIX name space on an NIS domain 4. Click New Creating shares32 NAS 200 User’s Reference 9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference Restoring using the NT Backup panel Chapter 6. Additional administrative functionsNAS Backup Assistant Backup Operations Persistent Images Global Settings Volume Settings Read-only or read-write VolumesName Retention value Disaster Recovery Restore Persistent ImagesSchedules Backing up the system drive Creating a recovery diskStatic IP addressing If you have multiple 10/100 Ethernet adapters Restoring the system drive Granting user access to persistent image files 42 NAS 200 User’s Reference PSM notes Ethernet adapter teaming Fault toleranceIntel Ethernet adapter teaming Alacritech Ethernet adapter teaming Load balancing 46 NAS 200 User’s Reference Engine diagnostic tools overview Chapter 7. TroubleshootingEngine troubleshooting and diagnostics v POST beep codes, error messages, and error logs Identifying problems using LEDs Power-supply LEDs Table 3. Power-supply LEDS Chapter 7. Troubleshooting Figure 1. Diagnostics panel LEDs Light-path diagnosticsDiagnostics panel MEM PS1 CPU PS2 PCI A PS3 PCI B NON PCI C OVER VRM NMI DASD TEMP 1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page Monitor 54 NAS 200 User’s Reference Power problems Option problemsSerial port problems USB port problems Service processorSoftware problem Universal Serial Bus Power problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Network connection problems Adapter troubleshooting and diagnosticsIntegrated Ethernet adapter Ethernet adapter problem Integrated Ethernet adapter troubleshooting chartSuggested Action Troubleshooting the 10/100 PCI Ethernet adapter Table 8. 10/100 PCI Ethernet adapter troubleshooting chart Testing the Ethernet adapters with Intel PROSet Gigabit Ethernet SX adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart Table 9. Gigabit Ethernet SX adapter troubleshooting chart continued Troubleshooting the Intel PRO 1000 XT Server adapterTable 10. Intel PRO 1000 XT Server adapter troubleshooting chart 68 NAS 200 User’s Reference Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Indicator lights Troubleshooting the ServeRAID-4Lx and 4H Testing the Quad-Port 10/100 Ethernet adapter POST ISPR error procedures 9ZXX thru BZXX ServeRAID-4x problems and actionsDo not press F5. Doing so changes the configuration FFFF or other code not listed Testing the ServeRAID 4x adapter Table 12. ServeRAID-4x problems and actions Enter Troubleshooting the Integrated System Management Processor2. Select Backup IPS ServeRaid Config Run Adapter Self-tests Troubleshooting the Remote Supervisor Adapter Testing SCSI Adapters 76 NAS 200 User’s Reference Chapter 8. Using the Recovery and Supplementary CDs Using the Recovery Enablement Diskette and Recovery CD Set 78 NAS 200 User’s Reference Contents Using the Supplementary CDDirectory Name Services for UNIX Appendix A. Notices IBM Netfinity Netfinity Advanced System Management Netfinity Manager TrademarksServeRAID ServerGuide TotalStorage Appendix B. Getting help, service, and information Service support Before you call for service Getting customer support and service Getting help by telephone Appendix B. Getting help, service, and information 86 NAS 200 User’s Reference POST beep code descriptions Power-on self-test POSTAppendix C. Engine POST messages No beeps Repeating short beeps Two short beepsThree short beeps One long and one short beep POST beep codes Table 15. POST beep codes Table 15. POST beep codes continued boot reset. See the Hardware Installation Guide90 NAS 200 User’s Reference Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference Event/error logs POST diagnostic programs Passed Starting the diagnostic programsText messages User Aborted 2. Power on the NAS 200 and watch the screen Diagnostic error message tables Viewing the test log Error Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference 415-XXX-000 405-XXX-00NAdapter in PCI slot N Cable 106 NAS 200 User’s Reference Numerics IBM Glossary of Storage Networking TermsThis glossary includes terms and definitions from ASM see advanced system management ATM see asynchronous transfer mode bonded interface see bond group BIOS see Basic Input/Output SystemAUI see attachment unit interface bps see bits per second CDDI see Copper Distributed Data Interface CHAP see Challenge Handshake Authorization ProtocolCIFS see Windows networking CRC see cyclic redundancy check CRU see customer-replaceable unit DHCP see Dynamic Host Configuration ProtocolDDP see distributed data processing DNS see domain name system DLR see dynamic link routine DMA see Direct Memory Accessdistributed data processing DDP. Synonym for distributed processing EIA see Electronic Industries Association ESD see electrostatic discharge ESM see environmental service monitor fiber optic cable see optical cable FRU see field-replaceable unit FTP see File Transfer Protocol FIR see File Image RestoreFIC see File Image Capture FVC see floating virtual connection IETF see Internet Engineering Task Force HTTP see Hypertext Transfer ProtocolIP see Internet Protocol LAN see local area network LDAP see Lightweight Directory Access ProtocolLBG see load-balancing group LSFR0H see Low-smoke fire-retardant zero halogen MES see miscellaneous equipment specificationLS0H see Low-smoke zero halogen N see Newton NIS see network information servicesmulticast address see LAN multicast NDMP see network data management protocol PCNFS see personal-computer network file system PPS see per port switchingPCI see Peripheral Component Interconnect PCNFSD see personal-computer NFS daemon RAID see redundant array of independent disks RAM see random access memoryPSM see Persistent Storage Manager SCSI see small computer system interface TCP see Transmission Control Protocol STP see shielded twisted pair SVN see switched virtual networkSNMP see Simple Network Management Protocol TCP/IP see Transmission Control Protocol/Internet Protocol VLAN see virtual local area network TSM see Tivoli Storage ManagerUSB see universal serial bus VLUN see virtual logical unit WINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01