Getting help by telephone | IBM 201 specification

Image 97

IBM 201 manual Getting help by telephone, Appendix B. Getting help, service, and information

Contents

IBM TotalStorage Network Attached Storage User’s ReferenceModels 201 and Release First Edition November Chapter 2. Configuration and administration tools ContentsChapter 4. Storage configuration Chapter 5. Completing setup Chapter 8. Using the Recovery and Supplementary CDs Chapter 6. Additional administrative functionsAppendix B. Getting help, service, and information Appendix C. Engine POST messages Contents IBM Glossary of Storage Networking Terms vi NAS 200 User’s Reference Diagnostics panel LEDs FiguresBoot block jumper location Battery removal viii NAS 200 User’s Reference Tables x NAS 200 User’s Reference Who should read this book About this bookFrequently used terms Publications Related publications Hardcopy publications shipped with the NASWeb sites Chapter 1. Introduction Microsoft Windows Terminal Services Roadmap for setting up and configuring the NASMicrosoft Services for UNIX IBM Advanced Appliance Configuration Utility agent Step 2 - Define storage “Chapter 4. Storage configuration” on page Step 1 - Initial network setup “Chapter 3. Getting started” on pageStep 3 - Completing setup “Chapter 5. Completing setup” on page 4 NAS 200 User’s Reference Using a keyboard, monitor, and mouse for setup and configuration Chapter 2. Configuration and administration tools Administration Tool Terminal Services ClientMain functions Universal Manageability Services IBM Advanced Appliance Configuration Utility IAACUWindows 2000 for Network Attached Storage Chapter 2. Configuration and administration tools Connecting to the desktop through Terminal Services Terminal Services and the IBM NAS Administration Console2. Click Start → Run Determining who is using the network-attached storage IBM NAS Administration consoleIBM Advanced Appliance Configuration Utility IAACU Console IAACU Agent v The Tree View Pane Discovering NAS 200 Appliancesv The Information Pane v All Appliances Using Families and Groups in the Tree Viewv Families v Orphaned Appliances v Orphaned Externally Configured Appliancesv Conflicting Network Addresses Creating a Family To create a Family Max IP Address Default GatewaySubnet Mask No Allocation System requirements Universal Manageability Services Starting UM Services Windows 2000 for Network Attached Storage Launching UM Services from the configuration utility2. Click Start Web-Based Management SNMP support Telnet Server support Installing the IBM Advanced Appliance Configuration Utility Methods for setting up your NASChapter 3. Getting started Initial setup and configuration Accessing Universal Management Services Network Setup Maintenance Date and TimeEnabling National Language Support NLS 22 NAS 200 User’s Reference v French v German v Japanese v Spanish ServeRAID configuration Chapter 4. Storage configurationUpdating the ServeRAID BIOS, firmware, and device drivers RAID technology Initial storage configuration of the NAS Solving ServeRAID problemsCreating arrays and logical drives v Configuring the ServeRAID controller Format the logical drives 26 NAS 200 User’s Reference Defining Windows users and groups Chapter 5. Completing setupDefining local Windows users and groups 1. Click Local Users Defining UNIX users and groups Giving storage access to Windows domain users and groupsv Click Identification Using a local UNIX name space 1 Click Show group maps 1 Click Show user maps30 NAS 200 User’s Reference Using the UNIX name space on an NIS domain 4. Click New Creating shares32 NAS 200 User’s Reference 9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference NAS Backup Assistant Chapter 6. Additional administrative functionsRestoring using the NT Backup panel Backup Operations Persistent Images Volume Settings Global Settings Name VolumesRead-only or read-write Retention value Disaster Recovery Restore Persistent ImagesSchedules Backing up the system drive Creating a recovery diskStatic IP addressing Restoring the system drive If you have multiple 10/100 Ethernet adapters 42 NAS 200 User’s Reference Granting user access to persistent image files PSM notes Ethernet adapter teaming Fault toleranceIntel Ethernet adapter teaming Load balancing Alacritech Ethernet adapter teaming 46 NAS 200 User’s Reference Engine troubleshooting and diagnostics Chapter 7. TroubleshootingEngine diagnostic tools overview v POST beep codes, error messages, and error logs Power-supply LEDs Identifying problems using LEDs Chapter 7. Troubleshooting Table 3. Power-supply LEDS Diagnostics panel Light-path diagnosticsFigure 1. Diagnostics panel LEDs MEM PS1 CPU PS2 PCI A PS3 PCI B NON PCI C OVER VRM NMI DASD TEMP 1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page 54 NAS 200 User’s Reference Monitor Power problems Option problemsSerial port problems Software problem Service processorUSB port problems Universal Serial Bus Power problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Network connection problems Adapter troubleshooting and diagnosticsIntegrated Ethernet adapter Ethernet adapter problem Integrated Ethernet adapter troubleshooting chartSuggested Action Table 8. 10/100 PCI Ethernet adapter troubleshooting chart Troubleshooting the 10/100 PCI Ethernet adapter Testing the Ethernet adapters with Intel PROSet Table 9. Gigabit Ethernet SX adapter troubleshooting chart Gigabit Ethernet SX adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart continued Troubleshooting the Intel PRO 1000 XT Server adapterTable 10. Intel PRO 1000 XT Server adapter troubleshooting chart 68 NAS 200 User’s Reference Indicator lights Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Testing the Quad-Port 10/100 Ethernet adapter Troubleshooting the ServeRAID-4Lx and 4H POST ISPR error procedures Do not press F5. Doing so changes the configuration ServeRAID-4x problems and actions9ZXX thru BZXX FFFF or other code not listed Table 12. ServeRAID-4x problems and actions Testing the ServeRAID 4x adapter 2. Select Backup IPS ServeRaid Config Troubleshooting the Integrated System Management ProcessorEnter Run Adapter Self-tests Troubleshooting the Remote Supervisor Adapter 76 NAS 200 User’s Reference Testing SCSI Adapters Using the Recovery Enablement Diskette and Recovery CD Set Chapter 8. Using the Recovery and Supplementary CDs 78 NAS 200 User’s Reference Contents Using the Supplementary CDDirectory Name Services for UNIX Appendix A. Notices IBM Netfinity Netfinity Advanced System Management Netfinity Manager TrademarksServeRAID ServerGuide TotalStorage Service support Appendix B. Getting help, service, and information Getting customer support and service Before you call for service Appendix B. Getting help, service, and information Getting help by telephone 86 NAS 200 User’s Reference Appendix C. Engine POST messages Power-on self-test POSTPOST beep code descriptions No beeps Three short beeps Two short beepsRepeating short beeps One long and one short beep Table 15. POST beep codes POST beep codes Table 15. POST beep codes continued boot reset. See the Hardware Installation Guide90 NAS 200 User’s Reference Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference POST diagnostic programs Event/error logs Text messages Starting the diagnostic programsPassed User Aborted 2. Power on the NAS 200 and watch the screen Viewing the test log Diagnostic error message tables Error Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference Adapter in PCI slot N 405-XXX-00N415-XXX-000 Cable 106 NAS 200 User’s Reference Numerics IBM Glossary of Storage Networking TermsThis glossary includes terms and definitions from ATM see asynchronous transfer mode ASM see advanced system management AUI see attachment unit interface BIOS see Basic Input/Output Systembonded interface see bond group bps see bits per second CDDI see Copper Distributed Data Interface CHAP see Challenge Handshake Authorization ProtocolCIFS see Windows networking CRC see cyclic redundancy check CRU see customer-replaceable unit DHCP see Dynamic Host Configuration ProtocolDDP see distributed data processing distributed data processing DDP. Synonym for distributed processing DLR see dynamic link routine DMA see Direct Memory AccessDNS see domain name system EIA see Electronic Industries Association fiber optic cable see optical cable ESD see electrostatic discharge ESM see environmental service monitor FIC see File Image Capture FIR see File Image RestoreFRU see field-replaceable unit FTP see File Transfer Protocol FVC see floating virtual connection IETF see Internet Engineering Task Force HTTP see Hypertext Transfer ProtocolIP see Internet Protocol LAN see local area network LDAP see Lightweight Directory Access ProtocolLBG see load-balancing group LSFR0H see Low-smoke fire-retardant zero halogen MES see miscellaneous equipment specificationLS0H see Low-smoke zero halogen multicast address see LAN multicast NIS see network information servicesN see Newton NDMP see network data management protocol PCI see Peripheral Component Interconnect PPS see per port switchingPCNFS see personal-computer network file system PCNFSD see personal-computer NFS daemon PSM see Persistent Storage Manager RAM see random access memoryRAID see redundant array of independent disks SCSI see small computer system interface SNMP see Simple Network Management Protocol STP see shielded twisted pair SVN see switched virtual networkTCP see Transmission Control Protocol TCP/IP see Transmission Control Protocol/Internet Protocol USB see universal serial bus TSM see Tivoli Storage ManagerVLAN see virtual local area network VLUN see virtual logical unit WINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01