Appendix B. Getting help, service, and information | IBM 201

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IBM 201 manual Appendix B. Getting help, service, and information, Service support

Contents

Release User’s ReferenceIBM TotalStorage Network Attached Storage Models 201 and First Edition November Chapter 5. Completing setup ContentsChapter 2. Configuration and administration tools Chapter 4. Storage configuration Appendix C. Engine POST messages Chapter 6. Additional administrative functionsChapter 8. Using the Recovery and Supplementary CDs Appendix B. Getting help, service, and information Contents IBM Glossary of Storage Networking Terms vi NAS 200 User’s Reference Battery removal FiguresDiagnostics panel LEDs Boot block jumper location viii NAS 200 User’s Reference Tables x NAS 200 User’s Reference Publications About this bookWho should read this book Frequently used terms Web sites Hardcopy publications shipped with the NASRelated publications Chapter 1. Introduction IBM Advanced Appliance Configuration Utility agent Roadmap for setting up and configuring the NASMicrosoft Windows Terminal Services Microsoft Services for UNIX Step 3 - Completing setup “Chapter 5. Completing setup” on page Step 1 - Initial network setup “Chapter 3. Getting started” on pageStep 2 - Define storage “Chapter 4. Storage configuration” on page 4 NAS 200 User’s Reference Using a keyboard, monitor, and mouse for setup and configuration Chapter 2. Configuration and administration tools Main functions Terminal Services ClientAdministration Tool Chapter 2. Configuration and administration tools IBM Advanced Appliance Configuration Utility IAACUUniversal Manageability Services Windows 2000 for Network Attached Storage 2. Click Start → Run Terminal Services and the IBM NAS Administration ConsoleConnecting to the desktop through Terminal Services IBM Advanced Appliance Configuration Utility IBM NAS Administration consoleDetermining who is using the network-attached storage IAACU Console IAACU Agent v The Information Pane Discovering NAS 200 Appliancesv The Tree View Pane v Families Using Families and Groups in the Tree Viewv All Appliances Creating a Family To create a Family v Orphaned Externally Configured Appliancesv Orphaned Appliances v Conflicting Network Addresses No Allocation Default GatewayMax IP Address Subnet Mask System requirements Universal Manageability Services Starting UM Services 2. Click Start Web-Based Management Launching UM Services from the configuration utilityWindows 2000 for Network Attached Storage SNMP support Telnet Server support Chapter 3. Getting started Methods for setting up your NASInstalling the IBM Advanced Appliance Configuration Utility Initial setup and configuration Accessing Universal Management Services Enabling National Language Support NLS Maintenance Date and TimeNetwork Setup 22 NAS 200 User’s Reference v French v German v Japanese v Spanish RAID technology Chapter 4. Storage configurationServeRAID configuration Updating the ServeRAID BIOS, firmware, and device drivers v Configuring the ServeRAID controller Solving ServeRAID problemsInitial storage configuration of the NAS Creating arrays and logical drives Format the logical drives 26 NAS 200 User’s Reference 1. Click Local Users Chapter 5. Completing setupDefining Windows users and groups Defining local Windows users and groups v Click Identification Giving storage access to Windows domain users and groupsDefining UNIX users and groups Using a local UNIX name space 30 NAS 200 User’s Reference 1 Click Show user maps1 Click Show group maps Using the UNIX name space on an NIS domain 32 NAS 200 User’s Reference Creating shares4. Click New 9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference Backup Operations Chapter 6. Additional administrative functionsNAS Backup Assistant Restoring using the NT Backup panel Persistent Images Volume Settings Global Settings Retention value VolumesName Read-only or read-write Schedules Restore Persistent ImagesDisaster Recovery Static IP addressing Creating a recovery diskBacking up the system drive Restoring the system drive If you have multiple 10/100 Ethernet adapters 42 NAS 200 User’s Reference Granting user access to persistent image files PSM notes Intel Ethernet adapter teaming Fault toleranceEthernet adapter teaming Load balancing Alacritech Ethernet adapter teaming 46 NAS 200 User’s Reference v POST beep codes, error messages, and error logs Chapter 7. TroubleshootingEngine troubleshooting and diagnostics Engine diagnostic tools overview Power-supply LEDs Identifying problems using LEDs Chapter 7. Troubleshooting Table 3. Power-supply LEDS MEM PS1 CPU PS2 PCI A PS3 PCI B NON PCI C OVER VRM NMI DASD TEMP Light-path diagnosticsDiagnostics panel Figure 1. Diagnostics panel LEDs 1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page 54 NAS 200 User’s Reference Monitor Serial port problems Option problemsPower problems Universal Serial Bus Service processorSoftware problem USB port problems Power problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Integrated Ethernet adapter Adapter troubleshooting and diagnosticsNetwork connection problems Suggested Action Integrated Ethernet adapter troubleshooting chartEthernet adapter problem Table 8. 10/100 PCI Ethernet adapter troubleshooting chart Troubleshooting the 10/100 PCI Ethernet adapter Testing the Ethernet adapters with Intel PROSet Table 9. Gigabit Ethernet SX adapter troubleshooting chart Gigabit Ethernet SX adapter Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart Troubleshooting the Intel PRO 1000 XT Server adapterTable 9. Gigabit Ethernet SX adapter troubleshooting chart continued 68 NAS 200 User’s Reference Indicator lights Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Testing the Quad-Port 10/100 Ethernet adapter Troubleshooting the ServeRAID-4Lx and 4H POST ISPR error procedures FFFF or other code not listed ServeRAID-4x problems and actionsDo not press F5. Doing so changes the configuration 9ZXX thru BZXX Table 12. ServeRAID-4x problems and actions Testing the ServeRAID 4x adapter Run Adapter Self-tests Troubleshooting the Integrated System Management Processor2. Select Backup IPS ServeRaid Config Enter Troubleshooting the Remote Supervisor Adapter 76 NAS 200 User’s Reference Testing SCSI Adapters Using the Recovery Enablement Diskette and Recovery CD Set Chapter 8. Using the Recovery and Supplementary CDs 78 NAS 200 User’s Reference Directory Name Using the Supplementary CDContents Services for UNIX Appendix A. Notices ServeRAID ServerGuide TotalStorage TrademarksIBM Netfinity Netfinity Advanced System Management Netfinity Manager Service support Appendix B. Getting help, service, and information Getting customer support and service Before you call for service Appendix B. Getting help, service, and information Getting help by telephone 86 NAS 200 User’s Reference No beeps Power-on self-test POSTAppendix C. Engine POST messages POST beep code descriptions One long and one short beep Two short beepsThree short beeps Repeating short beeps Table 15. POST beep codes POST beep codes 90 NAS 200 User’s Reference boot reset. See the Hardware Installation GuideTable 15. POST beep codes continued Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference POST diagnostic programs Event/error logs User Aborted Starting the diagnostic programsText messages Passed 2. Power on the NAS 200 and watch the screen Viewing the test log Diagnostic error message tables Error Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference Cable 405-XXX-00NAdapter in PCI slot N 415-XXX-000 106 NAS 200 User’s Reference This glossary includes terms and definitions from IBM Glossary of Storage Networking TermsNumerics ATM see asynchronous transfer mode ASM see advanced system management bps see bits per second BIOS see Basic Input/Output SystemAUI see attachment unit interface bonded interface see bond group CIFS see Windows networking CHAP see Challenge Handshake Authorization ProtocolCDDI see Copper Distributed Data Interface DDP see distributed data processing DHCP see Dynamic Host Configuration ProtocolCRC see cyclic redundancy check CRU see customer-replaceable unit EIA see Electronic Industries Association DLR see dynamic link routine DMA see Direct Memory Accessdistributed data processing DDP. Synonym for distributed processing DNS see domain name system fiber optic cable see optical cable ESD see electrostatic discharge ESM see environmental service monitor FVC see floating virtual connection FIR see File Image RestoreFIC see File Image Capture FRU see field-replaceable unit FTP see File Transfer Protocol IP see Internet Protocol HTTP see Hypertext Transfer ProtocolIETF see Internet Engineering Task Force LBG see load-balancing group LDAP see Lightweight Directory Access ProtocolLAN see local area network LS0H see Low-smoke zero halogen MES see miscellaneous equipment specificationLSFR0H see Low-smoke fire-retardant zero halogen NDMP see network data management protocol NIS see network information servicesmulticast address see LAN multicast N see Newton PCNFSD see personal-computer NFS daemon PPS see per port switchingPCI see Peripheral Component Interconnect PCNFS see personal-computer network file system SCSI see small computer system interface RAM see random access memoryPSM see Persistent Storage Manager RAID see redundant array of independent disks TCP/IP see Transmission Control Protocol/Internet Protocol STP see shielded twisted pair SVN see switched virtual networkSNMP see Simple Network Management Protocol TCP see Transmission Control Protocol VLUN see virtual logical unit TSM see Tivoli Storage ManagerUSB see universal serial bus VLAN see virtual local area network WINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01