Before you call for service | IBM 201 instruction

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IBM 201 manual Before you call for service, Getting customer support and service

Contents

User’s Reference IBM TotalStorage Network Attached StorageModels 201 and Release First Edition November Contents Chapter 2. Configuration and administration toolsChapter 4. Storage configuration Chapter 5. Completing setup Chapter 6. Additional administrative functions Chapter 8. Using the Recovery and Supplementary CDsAppendix B. Getting help, service, and information Appendix C. Engine POST messages IBM Glossary of Storage Networking Terms Contents vi NAS 200 User’s Reference Figures Diagnostics panel LEDsBoot block jumper location Battery removal viii NAS 200 User’s Reference Tables x NAS 200 User’s Reference About this book Who should read this bookFrequently used terms Publications Hardcopy publications shipped with the NAS Related publicationsWeb sites Chapter 1. Introduction Roadmap for setting up and configuring the NAS Microsoft Windows Terminal ServicesMicrosoft Services for UNIX IBM Advanced Appliance Configuration Utility agent Step 1 - Initial network setup “Chapter 3. Getting started” on page Step 2 - Define storage “Chapter 4. Storage configuration” on pageStep 3 - Completing setup “Chapter 5. Completing setup” on page 4 NAS 200 User’s Reference Chapter 2. Configuration and administration tools Using a keyboard, monitor, and mouse for setup and configuration Terminal Services Client Administration ToolMain functions IBM Advanced Appliance Configuration Utility IAACU Universal Manageability ServicesWindows 2000 for Network Attached Storage Chapter 2. Configuration and administration tools Terminal Services and the IBM NAS Administration Console Connecting to the desktop through Terminal Services2. Click Start → Run IBM NAS Administration console Determining who is using the network-attached storageIBM Advanced Appliance Configuration Utility IAACU Agent IAACU Console Discovering NAS 200 Appliances v The Tree View Panev The Information Pane Using Families and Groups in the Tree View v All Appliancesv Families v Orphaned Externally Configured Appliances v Orphaned Appliancesv Conflicting Network Addresses Creating a Family To create a Family Default Gateway Max IP AddressSubnet Mask No Allocation Universal Manageability Services System requirements Starting UM Services Launching UM Services from the configuration utility Windows 2000 for Network Attached Storage2. Click Start Web-Based Management Telnet Server support SNMP support Methods for setting up your NAS Installing the IBM Advanced Appliance Configuration UtilityChapter 3. Getting started Accessing Universal Management Services Initial setup and configuration Maintenance Date and Time Network SetupEnabling National Language Support NLS v French v German v Japanese v Spanish 22 NAS 200 User’s Reference Chapter 4. Storage configuration ServeRAID configurationUpdating the ServeRAID BIOS, firmware, and device drivers RAID technology Solving ServeRAID problems Initial storage configuration of the NASCreating arrays and logical drives v Configuring the ServeRAID controller Format the logical drives 26 NAS 200 User’s Reference Chapter 5. Completing setup Defining Windows users and groupsDefining local Windows users and groups 1. Click Local Users Giving storage access to Windows domain users and groups Defining UNIX users and groupsv Click Identification Using a local UNIX name space 1 Click Show user maps 1 Click Show group maps30 NAS 200 User’s Reference Using the UNIX name space on an NIS domain Creating shares 4. Click New32 NAS 200 User’s Reference 9. Click OK. The new share should appear in the list of shares 34 NAS 200 User’s Reference Chapter 6. Additional administrative functions NAS Backup AssistantRestoring using the NT Backup panel Backup Operations Persistent Images Global Settings Volume Settings Volumes NameRead-only or read-write Retention value Restore Persistent Images Disaster RecoverySchedules Creating a recovery disk Backing up the system driveStatic IP addressing If you have multiple 10/100 Ethernet adapters Restoring the system drive Granting user access to persistent image files 42 NAS 200 User’s Reference PSM notes Fault tolerance Ethernet adapter teamingIntel Ethernet adapter teaming Alacritech Ethernet adapter teaming Load balancing 46 NAS 200 User’s Reference Chapter 7. Troubleshooting Engine troubleshooting and diagnosticsEngine diagnostic tools overview v POST beep codes, error messages, and error logs Identifying problems using LEDs Power-supply LEDs Table 3. Power-supply LEDS Chapter 7. Troubleshooting Light-path diagnostics Diagnostics panelFigure 1. Diagnostics panel LEDs MEM PS1 CPU PS2 PCI A PS3 PCI B NON PCI C OVER VRM NMI DASD TEMP 1. All known problems are resolved 2. The system is restarted Engine troubleshooting charts Page Monitor 54 NAS 200 User’s Reference Option problems Power problemsSerial port problems Service processor Software problemUSB port problems Universal Serial Bus Power problems Recovering BIOS Replacing the battery To replace the battery 5. Reinstall the appliance cover and connect the cables Adapter troubleshooting and diagnostics Network connection problemsIntegrated Ethernet adapter Integrated Ethernet adapter troubleshooting chart Ethernet adapter problemSuggested Action Troubleshooting the 10/100 PCI Ethernet adapter Table 8. 10/100 PCI Ethernet adapter troubleshooting chart Testing the Ethernet adapters with Intel PROSet Gigabit Ethernet SX adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart Troubleshooting the Intel PRO 1000 XT Server adapter Table 9. Gigabit Ethernet SX adapter troubleshooting chart continuedTable 10. Intel PRO 1000 XT Server adapter troubleshooting chart 68 NAS 200 User’s Reference Troubleshooting the Alacritech Quad-Port 10/100 Ethernet adapter Indicator lights Troubleshooting the ServeRAID-4Lx and 4H Testing the Quad-Port 10/100 Ethernet adapter POST ISPR error procedures ServeRAID-4x problems and actions Do not press F5. Doing so changes the configuration9ZXX thru BZXX FFFF or other code not listed Testing the ServeRAID 4x adapter Table 12. ServeRAID-4x problems and actions Troubleshooting the Integrated System Management Processor 2. Select Backup IPS ServeRaid ConfigEnter Run Adapter Self-tests Troubleshooting the Remote Supervisor Adapter Testing SCSI Adapters 76 NAS 200 User’s Reference Chapter 8. Using the Recovery and Supplementary CDs Using the Recovery Enablement Diskette and Recovery CD Set 78 NAS 200 User’s Reference Using the Supplementary CD ContentsDirectory Name Services for UNIX Appendix A. Notices Trademarks IBM Netfinity Netfinity Advanced System Management Netfinity ManagerServeRAID ServerGuide TotalStorage Appendix B. Getting help, service, and information Service support Before you call for service Getting customer support and service Getting help by telephone Appendix B. Getting help, service, and information 86 NAS 200 User’s Reference Power-on self-test POST Appendix C. Engine POST messagesPOST beep code descriptions No beeps Two short beeps Three short beepsRepeating short beeps One long and one short beep POST beep codes Table 15. POST beep codes boot reset. See the Hardware Installation Guide Table 15. POST beep codes continued90 NAS 200 User’s Reference Symptom POST error messages Table 17. POST error messages continued 94 NAS 200 User’s Reference Error 96 NAS 200 User’s Reference Event/error logs POST diagnostic programs Starting the diagnostic programs Text messagesPassed User Aborted 2. Power on the NAS 200 and watch the screen Diagnostic error message tables Viewing the test log Error Code 102 NAS 200 User’s Reference Error Code 104 NAS 200 User’s Reference 405-XXX-00N Adapter in PCI slot N415-XXX-000 Cable 106 NAS 200 User’s Reference IBM Glossary of Storage Networking Terms NumericsThis glossary includes terms and definitions from ASM see advanced system management ATM see asynchronous transfer mode BIOS see Basic Input/Output System AUI see attachment unit interfacebonded interface see bond group bps see bits per second CHAP see Challenge Handshake Authorization Protocol CDDI see Copper Distributed Data InterfaceCIFS see Windows networking DHCP see Dynamic Host Configuration Protocol CRC see cyclic redundancy check CRU see customer-replaceable unitDDP see distributed data processing DLR see dynamic link routine DMA see Direct Memory Access distributed data processing DDP. Synonym for distributed processingDNS see domain name system EIA see Electronic Industries Association ESD see electrostatic discharge ESM see environmental service monitor fiber optic cable see optical cable FIR see File Image Restore FIC see File Image CaptureFRU see field-replaceable unit FTP see File Transfer Protocol FVC see floating virtual connection HTTP see Hypertext Transfer Protocol IETF see Internet Engineering Task ForceIP see Internet Protocol LDAP see Lightweight Directory Access Protocol LAN see local area networkLBG see load-balancing group MES see miscellaneous equipment specification LSFR0H see Low-smoke fire-retardant zero halogenLS0H see Low-smoke zero halogen NIS see network information services multicast address see LAN multicastN see Newton NDMP see network data management protocol PPS see per port switching PCI see Peripheral Component InterconnectPCNFS see personal-computer network file system PCNFSD see personal-computer NFS daemon RAM see random access memory PSM see Persistent Storage ManagerRAID see redundant array of independent disks SCSI see small computer system interface STP see shielded twisted pair SVN see switched virtual network SNMP see Simple Network Management ProtocolTCP see Transmission Control Protocol TCP/IP see Transmission Control Protocol/Internet Protocol TSM see Tivoli Storage Manager USB see universal serial busVLAN see virtual local area network VLUN see virtual logical unit WINS see Windows Internet Naming Service 124 NAS 200 User’s Reference Index A Page Page GA27-4263-01