Troubleshooting

English

Problem

Cause and Remedy

Motor Noises

•It sounds and feels like the massage heads are straining to get over wrinkles in the cloth.

•The motor groans when it comes under load.

•There is excessive noise during Tapping. (The noise is greater at the top of the unit.)

•There is a creaking noise when the massage heads are in operation.

•There is a rattling sound when the massage heads move up or down.

•The belt can be heard rotating.

•There is a rubbing sound produced by the massage heads rubbing on the seat fabric.

•There is a noise when the back cushion moves over the armrest when the seat is reclining.

•There is a noise when I sit down.

•There is a strange sound when the massage heads move in and out.

•When the power switch is turned on there is a humming sound.

•Air massage-related sounds. There is a hissing sound of air escaping. There is a humming sound from the pump.

•The legrest rattles.

•There is operational noise of valves under the seat.

•There is an unstable sound when air escapes during the leg stretch.

These sounds are perfectly normal and will not have any effect on the operation of the unit.

The massage heads stop during operation.

When excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may stop moving.

If all markings and buttons on the control panel start to flash, which is extremely unusual, turn off the power switch, wait for approximately 10 seconds and then turn the power switch on again. If the massage heads stop again, position yourself so that your back is not completely in contact with the backrest.

The illumination does not light up and sound does not start when you sit down on the unit.

• The power cord has been disconnected.	(See page 15.)
• Sit back deeply in the chair.	(See page 17.)

The massage heads do not come up to the shoulder or neck.
The position of the massage heads is incorrect.	(See page 18.)

The height of the left and right massage heads is different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur.
There is nothing wrong with the unit.
It is not possible to recline the unit.
The legrest cannot be raised or lowered.

If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit will come to a stop.

If all markings and buttons on the control panel start to flash, which is extremely unusual, turn off the power switch, wait for approximately 10 seconds and then turn the power switch on again.

Reclining does not take place even though a massage is started in auto programs. (The seat does not automatically recline.)

In some cases the seat may not automatically recline depending on the position (angle) of the backrest or the legrest. Automatic reclining will not activate when the backrest is reclined to flat position more than massage position and legrest is in upper position.

When you use the manual operation only for legs, automatic reclining will not activate.

The backrest does not return to the upright position.

The backrest will not return to the upright position if the timer is activated or the		button is pressed.
(Pressing	twice will return the backrest to its original position.)	(See page 23.)

The unit will not operate at all.

• The power cord has been disconnected.	(See page 15.)
• The power switch on the unit has not been turned on.	(See page 15.)

• An auto program selection button, upper body massage selection button or lower body massage off/on button hasn’t

been pressed after pressing

(See pages 17, 20 and 21.)

The unit has been damaged.

Stop using the unit immediately.

The power cord or power plug is abnormally hot.

Stop using the unit immediately.

See Caution No. 5 and 13 on page 3.

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