ProForm 831.210051 manual Trouble-Shooting

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TROUBLE-SHOOTING

Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.

1.SYMPTOM: THE SPA WILL NOT OPERATE

a.Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker.

b.Make sure the Heater Switch (7), located on the Control Unit (14) inside the pump compart- ment, is in the ÒONÓ position. Note: The spa will not operate if the Heater Switch is in the ÒOFFÓ position.

2.SYMPTOM: THE CIRCUIT BREAKER OR THE GFCI TRIPS WHILE THE SPA IS OPERATING

a.Reset the circuit breaker or the GFCI. If the cir- cuit breaker or the GFCI trips again, contact a qualified electrician for service.

3.SYMPTOM: THE PUMP HUMS

a.The filter may be dirty or damaged. Remove the filter housing from the spa jet unit and clean or replace the filter.

b.The pump may have a foreign object stuck in the impeller. Contact our customer service department.

c.The pump may have a loose wire connection. Contact our customer service department.

4.SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE

a.The pump may be jammed. Contact our cus- tomer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.

5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING

a.There may be debris in the pump. Contact our customer service department.

b.The pump may have a bad bearing. Contact our customer service department.

6.SYMPTOM: THE WATER DOES NOT HEAT

a.Make sure that the hydrotherapy spa is fully covered with the spa cover. The spa cover must be tight for the water to heat. Set the air control to low. Set the temperature to the desired setting. The water will heat at 6.0 to 8.0¡F an hour. If you are using the spa indoors, and the room temperature is maintained at 70¡F, it will take approximately 5 to 7 hours for the water to reach the set temperature.

b.If you are using the HYDROTHERAPY SPA outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time.

Air Temperature

Heating Time

70¡F +

5 to 7 hours

50¡FÐ70¡F

7 to 10 hours

30¡FÐ50¡F

10 to 15 hours

b. If the water still has not heated after four days, contact our customer service department.

c. If actual water temperature is lower that the set temperature, and the Heat On LED indicator on the console is not lit, contact our customer ser- vice department.

7.SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER

a.Check to see if the filter is in place. Clean the filter if it is dirty.

b.Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly.

8.SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW

a.Adjust the water level. This usually occurs only when the water level is low. Add water until the thera-jets are covered (see step 5 on page 9).

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Contents QUESTIONS? Model No Serial NoCustomer HOT Line Mon.ÐFri., 6 a.m.Ð6 p.m. MSTTable of Contents Limited ONE Year Massage SPA WarrantyPage Page Page Before YOU Begin Choosing a Location for the Hydrotherapy SPA If you set up the hydrotherapy spa insideIf you set up the hydrotherapy spa outside SET-UP and Assembly Page Wiring the Restoration Access Cover Using the Hydrotherapy SPA Testing and Treating the WaterStarting the Hydrotherapy SPA Securing the SPA CoverSPA Shell Diagram SPA Operation Console Diagram Using the Console Adjusting the Filter Cycle Posting the Warning SignMaintenance Attaching and Removing the Access Cover Water ChemistryMaintaining the Proper PH Balance Draining the Hydrotherapy SPAWinter USE and Care Draining the PumpOpening and Closing the CUT-OFF Valves Checking and Cleaning the Filter Removing and Cleaning the BasketRemoving and Cleaning the Filter Cartridges Adjusting the DiverterTROUBLE-SHOOTING Symptom the Water Level Drops Symptom the SPA Continues to RUN After IT has Been Shut OFFPart LISTÑModel No Key No. Qty DescriptionExploded DRAWINGÑModel No Ordering Replacement Parts Model No

831.210051 specifications

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