Troubleshooting, General, CD/Super Audio CD Player

Troubleshooting

If you experience any problems with the unit, please take a moment to look through this chart and see if you can solve the problem yourself before you call your dealer or ESOTERIC customer service/ technical support.

Moreover, the problem might be caused by something other than this unit. Confirm that connected devices are also being used properly.

General

No power.

eCheck the connection to the AC power source. Check and make sure the AC source is not a switched outlet and if it is, the switch is turned on. Make sure there is power to the AC outlet by plugging another item such as a lamp or a fan.

Remote control does not work.

eIf the batteries are exhausted, change the batteries.

eUse the remote control unit within the effective range (7 m/23 feet) and point it toward the remote sensor on the front panel.

eMake sure that there are no obstacles between the remote control unit and the main unit.

eIf a fluorescent light is near the unit, turn it off.

Buttons do not work properly.

eIf another operation is still in process, wait a moment and try again.

Other units with remote controls operate incorrectly.

eNote that other units with remote controls may operate incorrectly because of infrared light “overspill” when you operate the remote control of this unit.

Severe hum or noise is heard.

ePlace the unit as far away from a TV as possible.

There is no sound or only a very low-level sound is heard. eAdjust the volume by pressing the VOL (+/−) buttons.

eCheck that the speakers and components are connected securely.

eCheck the operation of the connected component.

eThere might be a +/_ short in a speaker cable. Check the speaker cables.

eSelect the proper input source using the SOURCE button.

There is no sound from a connected digital device.

eWhen connecting the digital output terminal of a DVD player or other digital device, set the digital audio output of the connected device to PCM. You can also connect the analog outputs of a digital device to this unit’s analog inputs (LINE IN).

The display shows “AMP ERROR!”.

eSee “Protection Circuit” on previous page.

CD/Super Audio CD Player

	Will not play.
	ePress the SOURCE button repeatedly to select “CD/SACD”.
	eReload the disc with the label side up. If not, insert the disc
	correctly.
	eIf the disc is dirty, clean the surface of the disc. If the disc is
	scratched or has any sticky substance on it's surface, do not play
	the disc until you have corrected the condition of the disc. Under
	all circumstances, do not use after market stick on labels or “disc
	enhancement” devices that sit on top of a disc or wrap around a
	disc.
	eIf the unit has become condensed with moisture, leave the unit
	for one or two hours with the power turned on.
	eThe multi-channel area of a Super Audio CD cannot be played
	with this unit. This unit is a 2 channel player only.	ENGLISH
	Noticeable difference in CD and Super Audio CD’s volume.	ENGLISH
	Noticeable difference in CD and Super Audio CD’s volume.
	eThat is because CDs and Super Audio CDs use different recording
	methods. This is normal.

USB connections with personal computers

This unit is not recognized by personal computers.

eUSB connections are possible with personal computers running with Microsoft Windows XP or Windows Vista. Other operating systems are not guaranteed but may operate. This unit might not function properly when used with a computer running a different OS. In addition, the connected computer should be compatible with USB 1.1 or higher.

Noise occurs.

eStarting other applications during playback of a music file may interrupt playback or cause noise. Do not start other applications during playback.

Music files cannot be played.

eConnect this unit to the personal computer before launching music playback software and starting playback. If the music playback software is launched or the input of this unit is switched to “USB” before this unit is connected to the personal computer, music data may not be played back correctly.

eCheck the points on page 20 - 21.

Sound is too low.

eConfirm that the volume settings of the music playback software and the operating system are not low. Turn up the output volume on the PC as needed.

Since this device uses a microcontroller, external noise and other interference can cause the unit to malfunction. If this occurs, turn the power off and restart operations after waiting for about one minute.

RZ-1 specifications

The Esoteric RZ-1 is a high-end integrated amplifier that has gained recognition for its meticulous engineering and premium sound performance. Designed for audiophiles, this component represents an intersection of cutting-edge technology and traditional craftsmanship. Combining an array of features, the RZ-1 is tailored to deliver an exceptional audio experience while maintaining an elegant aesthetic.

At its core, the RZ-1 showcases Esoteric's proprietary technologies. One of its main features is the Advanced Direct Coupled Circuitry, which eliminates capacitive coupling in the signal path. This design reduces signal distortion and enhances transparency, allowing the listener to experience music as it was intended. The RZ-1 operates with a Class A/B amplification architecture, balancing efficiency and sound quality. This feature provides abundant power while ensuring that delicate nuances in music are preserved.

Connectivity is a significant aspect of the RZ-1. It comes equipped with a wide range of inputs, including analog and digital options. The inclusion of high-quality DACs (Digital-to-Analog Converters) enables users to connect various digital sources, such as computers and streaming devices, while maintaining exceptional sound fidelity. Additionally, the amplifier features balanced XLR inputs, providing flexibility for users with high-end audio equipment.

Another notable characteristic of the RZ-1 is its sophisticated power supply design. It utilizes a toroidal transformer, which minimizes electromagnetic interference, ensuring clean power delivery to the amplifier's components. This results in dynamic range and improved overall audio performance. The RZ-1 is also equipped with advanced heat dissipation technology, enabling it to operate efficiently even during prolonged use.

User experience is equally prioritized, with an intuitive front-panel design and a comprehensive remote control. The display provides essential information, making it easy to navigate settings and manage input selections. Additionally, the RZ-1 supports various speaker configurations, making it versatile for different audio setups.

Overall, the Esoteric RZ-1 epitomizes high-fidelity sound and elegant design. With its top-of-the-line features, advanced technologies, and commitment to audio perfection, it continues to set a standard in the realm of premium audio equipment. Whether for music enthusiasts or seasoned audiophiles, the RZ-1 promises an unparalleled listening experience that encapsulates the essence of high-quality sound reproduction.