Generac 20kW owner manual Troubleshooting Guide, Problem Cause Correction

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Standby Generator Sets

Troubleshooting

TROUBLESHOOTING GUIDE

PROBLEM

CAUSE

CORRECTION

Engine won’t crank.

1.

15 amp fuse blown.

1.

Replace fuse.

 

2.

Loose or corroded or defective

2.

Tighten, clean or replace

 

 

battery cables.

 

battery cables as necessary.

 

3.

Defective starter contactor.

3.

Replace contactor.*

 

4.

Defective starter motor.

4.

Replace starter motor.*

 

5.

Dead or Defective Battery.

5.

Remove, change or replace battery.

 

6.

5 amp fuse blown.

6.

Replace fuse.*

 

 

 

 

 

Engine cranks but won't start

1.

Out of fuel.

1.

Replenish fuel.

 

2.

Fuel solenoid (FS) is defective

2.

Replace solenoid.*

 

3.

Open Wire #14A from Engine Control

3.

Reconnect wire.

 

 

circuit board.

 

 

 

4.

Spark plugs defective.

4.

Clean, regap or replace plugs.

 

5.

Door on tank not closed.

5.

Close door on tank.

 

 

 

 

 

Engine starts hard, runs rough.

1.

Flame arrestor (air cleaner) plugged or

1.

Clean or replace as needed.

 

 

damaged.

 

 

 

2.

Plugged fuel line.

2.

Unclog fuel line.

 

3.

Defective spark plugs.

3.

Clean, regap or replace plugs.

 

4.

Fuel pressure incorrect.

4.

Confirm fuel pressure to regulator is as

 

 

 

 

recommended in SPECIFICATIONS.

 

 

 

 

 

Engine starts then shuts down.

1.

Engine oil level is low.

1.

Check oil and add oil as needed.

 

2.

Engine is overheated.

2.

Check cooling system for leaks.

 

3.

Defective Low Oil Pressure Switch

3.

Replace switch.*

 

4.

Defective Coolant Temperature Switch

4.

Replace switch.*

 

5.

Defective Control Module circuit board.

5.

Replace board.*

 

6.

Coolant Level is Low.

6.

Repair leak - Add coolant.

 

7.

Defective Low Coolant Level Switch

7.

Replace Switch.*

 

 

 

 

 

AUTO/OFF/MANUAL Switch at OFF,

1.

Defective AUTO/OFF/MANUAL switch

1.

Replace switch.*

engine continues to run

2.

Open/disconnected wire #15A between

2.

Reconnect/close wire.

 

 

AUTO/OFF/MANUAL switch and Control

 

 

 

 

Module circuit board.

 

 

 

3.

Defective Control Module circuit board

3.

Replace board.*

 

 

 

 

 

No AC output from generator.

1.

Check main line circuit breaker.

1.

Reset to ON or CLOSED.

 

2.

Check circuit breaker & fuses.

2.

Reset and replace, if necessary.

 

3.

Transfer switch set to NORMAL position

3.

Set to GENERATOR position.

 

4.

Generator internal failure.

4.

*

 

5.

Thermal circuit breaker open.

5.

Auto-reset - Wait 5 min. and

 

 

 

 

attempt restart.

*Contact the nearest Authorized Dealer for assistance.

12-1

08/05

0 .Rev Trblsht001

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Contents Centurion Standby Generator Sets Table of Contents  Warning   Electrical Hazards  Introduction ‹ Operation and Maintenance‹ HOW to Obtain Service Authorized Service Dealer Location‹ Data Label Generac Power SYSTEMS, INCIdentification Record Generator SET DataCoolant Recommendations Equipment DescriptionEngine OIL Recommendations Engine Protective Devices ‹ LP Fuel System Fuel System‹ Fuel Requirements ‹ Natural GAS Fuel SystemSpecifications ‹ Cold Weather KIT ‹ Reconfiguring the Fuel SystemGenerator AC Lead Connections Alternator Power Winding Connections‹ FOUR-LEAD, SINGLE-PHASE Stator ‹ 3-PHASE AlternatorsInitial Inspection for QT Genset Startup InstallationPreparation Before START-UP ‹ START-UP Inspection START-UP Checklist‹ Preparation for START-UP ‹ Retransfer and Shutdown Operating Unit with Manual Transfer SwitchGenerator Control Operation ‹ Engine START-UP and TransferChecking Fluid Levels Cooling SystemMaintenance Owner Operator can Perform ‹ Spark Plugs ‹ Changing the Engine AIR Cleaner ‹ Coolant Change‹ Changing Engine OIL Miscellaneous Maintenance Service Maintenance Interval Information Service ScheduleLevel Maintenance Level Problem Cause Correction Troubleshooting GuideStandby Generator Sets Standby Generator Sets Page Breaker Tray BACK/BOTTOM Page Assy Rotor 20KW Page Battery Tray C1 CPL Page Mounting Base 1.5L C1 CPL Page Support Radiator LH Side Page ASM Motor Stepper Page ENGINE-1.5L Page Elbow 90D 3/4 NPT Page Roof C1 CPL Page Muffler C1 Page Page Page Page Page Page Standby Generator Sets Warranty