Intel EE110MM Intel Automated Customer Support, Intel Customer Support Technicians, Intel BBS

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Intel Automated Customer Support

Intel Automated Customer Support

You can reach Intel’s automated support services 24 hours a day, every day at no charge. The services contain the most up-to-date information about Intel products. You can access installation instructions, troubleshooting information, and general product information.

World Wide Web & Internet FTP

Access Intel’s World Wide Web home page or download information using anonymous FTP.

Intel BBS

Use Intel’s Bulletin Board. Dial in by modem at 8-N-1, and up to 14.4 Kbps.

Troubleshooting	✓
Software updates	✓	✓
Installation notes	✓
Product information	✓

How to access:	WWW		US and Canada	1-503-264-7999
	News:	news://cs.intel.com	Europe	+44-1793-432955
	Customer Support: http://support.intel.com		Worldwide	+1-503-264-7999
	FTP
	Host:	download.intel.com

Directory: /enduser_reseller

Intel Customer Support Technicians

Free support for 90 days: You can speak with our technical support professionals free of charge for 90 days after your initial call.

Other support services: You can purchase a range of support services, including 24-hour support, per-incident support, on-site service, and software and hardware maintenance agreements. For details about the Intel Support Service options, download document 8549 from one of the automated services.

Worldwide access: Intel has technical support centers worldwide. Many of the centers are staffed by technicians who speak the local languages. For a list of all Intel support centers, the telephone numbers, and the times they are open, download document 9089 from one of the automated services.

If you don’t have access to automated services, contact your local dealer or distributor. Or call +1-916-377-7000 from 07:00 to 17:00 Monday through Friday, U.S. Pacific Time.

03/31/97

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Contents Management Module Intel Express 10/100 Stackable HubUser Guide July First edition669884-001 This guide covers the following productTurn on the power after installing Quick StartUsing the LCD ContentsUsing the Console Manager ChapterIndex Technical InformationContacting Intel Customer Support Inside back coverManagement Overview of HubHub numbering Managing multiple hubsMIB identification Collision domain assignments100Mbps 100Mbps 10Mbps 10MbpsSet IP address Manual BootP Sleep ConfigLCD menu tree StatsReset button. See page 2 Using the LCDNavigating Esc - use to go back a levelViewing statistics Changing the LCD contrastDomain PortSetting the sleep mode Changing the IP configurationDisabling a port Setting the serial port baudViewing trap messages Viewing About informationAccessing with the serial port Using the Console ManagerEnter telnet E Accessing with TelnetTo use Telnet Toggling between insert and overstrike mode To return to the Top screen at any time, press cT Top screen mainTop screen 1. System Configuration System Configuration screenLocation Usesin the stack has no effect on hub numbering Top screen Local IP Configuration screenIP address: The unique user-assignednetwork address for the Management Module Remote IP Configuration screen •Press <CANCEL> to return to the previous menu 1.System Configuration SNMP configuration SNMP Configuration screen<Define trap receiving stations> Trap Receiving Stations screen1.System configuration <SNMP configuration> Supported traps include Top screen 2. Port configuration Port Configuration screenOK: The port is functioning normally Top screen 3. Collision domain statistics Collision Domain Statistics screen10Mbps 10Mbps Frames too long: The number of frames detected that exceed the maximum permitted frame size of 1518 octets 4.Port statistics Statistic: traffic Port Statistics screen trafficStatistic: Use ASor zto select the type of port statistics you want to view. Errors is the other type of statistic option you can view. See page 4.Port statistics Statistic: errors Port Statistics screen errorsStatistic: Use ASor zto select the type of port statistics to view. Traffic is the other type of statistic option you can view see page Late events: The number of collisions detected after the allowable detection period. Usually indicates a network topology problem, such as daisy-chainingtwo Express hubs running at 100 Mbps with UTP cable instead of Intel Cascade Cables in a stack, daisy-chainingtoo many hubs running at 10 Mbps, or using cables longer than 100 meters Top screen 5. Network health checks Network Health Checks screenWrong Speed Device screen Page Check for wrong polarity cabling to devices Wrong Polarity Cabling screenPage 5.Network health checks <Top traffic generators> Top Traffic Generators screenUpdate interval: Selects the time period between updates. For example, an Update interval of 5 sec. means the Console Manager checks the Management Module every five seconds for the list of devices that are generating the most traffic Utilization and Collision History screen Interpreting this screen Top screen 6. Login, security, and reset options Login, Security & Reset Options screenReset Front panel reset buttonTop screen 7. About About screenProduct name: Displays the type of device the Management Module is supporting Top screen 8. Logout Logout screenTechnical Information DefaultsLocating MIB files Console Manager Returning a Defective Product RMA Limited Hardware WarrantyLIMITATION OF LIABILITY AND REMEDIES Manufacturer Declaration Federal Communications Commission FCC StatementAVERTISSEMENT AVVERTENZA WARNUNGADVERTENCIAS I Index Page Page Page Page Software updates TroubleshootingInstallation notes How to access