Classe Audio SSP-300 Troubleshooting, Everything appears to be on, but there is no sound

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Important!

Important!

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Troubleshooting

In general, you should refer any service problems to your Classé dealer. Before contacting your dealer, check to see if the problem is listed here. If it is, try the suggested solutions. If none of these solves the problem, contact your Classé dealer.

1Everything appears to be on, but there is no sound.

Adjust the volume control to a moderate level (one that should be audible but is not excessive).

Make sure the source component for which the input has been selected is switched on and is out of its standby mode.

Make sure the proper input has been selected for the source being used.

Check that the surround processor is not in mute mode.

Ensure that the power amplifier is powered up and out of standby mode.

Check if the tape monitor is enabled. If it is engaged and the recorder is off, you will not hear the selected source. Disengage the tape monitor unless you wish to monitor the recording.

If the problem occurs only with a particular input, check the interconnect cables between that source and the surround processor.

If the problem occurs with all inputs, check the cables between the surround processor and the power amplifier. If no fault is found there, check the speaker wires for secure connections.

Check that the power amplifier is off before checking any connections between the surround processor and power amplifier, or between the power amplifier and the speakers.

2There is no sound and the Standby LED is not lit.

Ensure the surround processor is plugged into the AC mains and switched on, and that the AC mains are operating normally. The unit will automatically attempt to protect itself from improper AC mains voltages by not powering up. Make sure your power amplifier is off (if the amplifier is already connected to the preamp) before plugging your surround processor into the AC mains and powering it up.

If your surround processor was plugged in properly, try the following: put it in standby, switch off the main power switch on the back, and unplug the unit for at least thirty seconds before trying to power it up again. (Sometimes a brownout of short- term loss of power might require a restart.)

Make sure to power down your power amplifier BEFORE doing the restart.

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Contents SSP-300 Surround Processor Page Important Safety Instructions Contents OSD Welcome to the Classé family Unpacking and Placement Placement Ventilation Custom installations Serial numberPage Operating Voltage Word About Installation THX Ultra Special Design FeaturesTranscoding Re-Equalization Timbre Matching Adaptive Decorrelation Advanced Surround Array THX Music Mode THX Movie Mode Boundary Gain Compensation flexible GUIHighly refined circuit design Extensive listening tests Extraordinary longevity Connect your source components to the SSP-300 Initial SetupConnect your SSP-300 to your power amplifiers Special Note for Subwoofer Page Standby button & LED indicator Flashing on power-up InitializationFront Panel StandbyMenu button LCD touchscreenMute button IR windowVolume Knob Rear Panel Composite Video Outputs Video InputsCoaxial Digital Inputs Video OutputsOptical Digital Audio Output Classé can Bus Control Ports Optical Digital InputsAES/EBU Digital Input IR Input Main and Zone DC Trigger OutputsMicrophone Input Analog Audio InputsAnalog Audio Outputs stereo 16 7.1 Channel Analog Audio InputComponent Video Inputs and Output AC Mains Power Switch AC Mains InputRemote Control Basic FunctionsAudio Processing Keys Navigation KeysInput Selection F1/F2/F3/F4 keysVolume Keys Trim KeyUnderstanding Surround Sound How many channels? Matrix or discrete?Multichannel formats Post-processing possibilitiesName Description Page Using the SSP-300 Source selection Mode selectionVideo preview Controls System trims Zone control Position select System setup Menu SystemRotary Page Input setup Page Page Speaker setup Page Triggers setup Max volume Teach IR Display setup Brightness Timeout Language Important NoteTemp. display Volume Dolby/DTS setupDolby Pro Logic DTS Neo6 Remote FkeysStatus Version info SensorsThere is no sound and the Standby LED is not lit TroubleshootingEverything appears to be on, but there is no sound There is a hum coming out of the speakers IR remote control seems not to functionOnly one speaker seems to be playing Care & Maintenance There is a hum coming from the unitSpecifications Dimensions Page 112304
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SSP-300 specifications

The Classe Audio SSP-300 is a high-performance surround sound processor designed to cater to audiophiles and home theater enthusiasts alike. This unit seamlessly blends cutting-edge technology with an elegant design, ensuring both aesthetic appeal and superior audio performance.

One of the standout features of the SSP-300 is its advanced Digital Signal Processing (DSP) capabilities. Utilizing state-of-the-art technology, it offers precise sound manipulation and customizable audio settings that amplify the listening experience. The processor supports high-resolution audio formats, ensuring clear and detailed sound reproduction across sources.

The SSP-300 incorporates Classe’s proprietary text-to-speech algorithms, enhancing its ability to deliver music and dialogue with exceptional clarity. It is compatible with various surround sound formats, including Dolby Atmos and DTS:X, enabling immersive three-dimensional audio that envelops the listener. This feature makes it an ideal choice for movie buffs and gamers who seek realistic soundscapes in their entertainment.

Another defining characteristic of the Classe Audio SSP-300 is its exceptional connectivity options. It boasts multiple HDMI inputs and outputs, along with balanced and unbalanced audio connections. This versatility allows users to integrate various devices seamlessly, whether it's a Blu-ray player, gaming console, or streaming device. The SSP-300 also features RS-232 and Ethernet connectivity, facilitating simple integration into complex home automation systems.

The unit’s user-friendly interface is another highlight. The highly intuitive graphical user interface, accompanied by a full-color display, provides easy navigation through both setup and operation. Customization options allow users to save different sound profiles, catering to various content types and personal preferences.

The build quality of the Classe Audio SSP-300 exemplifies luxury, with a solid chassis that minimizes resonance and vibration, further enhancing audio fidelity. The elegant front panel, featuring tactile buttons, evinces both modernity and classical aesthetics fitting for high-end installations.

In conclusion, the Classe Audio SSP-300 is a sophisticated surround sound processor that excels in performance and versatility. With its robust feature set, advanced technologies, and commitment to audio excellence, it represents a pinnacle of modern audio engineering, making it a top choice for anyone looking to elevate their home entertainment experience.