Troubleshooting How to Get Technical Support?

4.3Troubleshooting (How to Get Technical Support?)

4.3.1 Q & A

Q:Do I need to clear the CMOS before I use a new motherboard to assemble my new computer system?

A:Yes, we highly recommend that you clear the CMOS before installing a new motherboard. Please move the CMOS jumper from its default 1-2position to 2-3for a few seconds, and then back. When you boot up your system for the first time, follow the instructions in the user's manual to load the optimized defaults.

Q:If my system hangs when I update the BIOS or set the wrong CPU parameters, what should I do?

A:Whenever you update the BIOS or if the system hangs due to wrong CPU parameters setting, always clear CMOS jumper before booting up again.

Q:Why does the system fail to boot up again right after a mechanical power-off?

A:Please keep a 30-second interval between each mechanical power On/Off.

Q:Why does the system fail to boot up and nothing displays on the screen after I did some over-clocking or non-standard settings inside the BIOS?

A:It should not cause hardware or permanent damage to motherboard when BIOS settings were changed from default to over-clocking or non-standard status.

We suggest the following three troubleshooting methods to discharge CMOS data, recover the hardware default status, and then making the motherboard work again. There is no need to bother returning the motherboard to where you bought it from or go through an RMA process.

Step 1. Switch off the power supply unit and then switch it on again after one minute. If there is no power-switch on the power supply unit, disconnect its power cord for one minute and then reconnect.

Press and hold the <Insert> key on the keyboard, and press the power-on button to boot up system. If it works, release the <Insert> key and hit <Del> key to enter the BIOS setup page to apply the correct settings.

If the situation remains the same, repeat the procedures in Step 1 three times, or try Step 2.

Step 2. Switch off the power supply unit or disconnect the power cord. Open the chassis cover. Locate the CCMOS jumper near the button battery. Change the jumper position from default 1-2to 2-3for one minute to discharge the CMOS data, and then put it back to default 1-2position.

Close the chassis and switch on the power supply unit or plug in the power cord. Press the power-on button to boot up system. If it works, hit <Del> key to enter the BIOS setup page to do the correct settings.

If the situation remains the same, try Step 3.

Step 3. The same procedure as Step 2, but while discharging the CMOS data, pull out the ATX power connectors from motherboard and remove the button battery during CMOS discharge.

Q:How to get a quick response for my request on technical support?

A:Please carry out a simple troubleshooting before sending “Technical Support Form”:

System boot-up fails after the system had been assembled:

Check the motherboard’s supporting specifications first to see if all the key components attached in your system can meet.

To do so, you may:

•Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and Power Supply), and then reboot.

•If the trouble still exists, try another VGA card of different brand/model to see if the system will start.

•If the trouble still exists, try another memory module of different brand/model.

•If the trouble still exists, try another CPU and Power Supply.

If the system runs successfully, shut it down and start re-installing the interface cards and devices that were previously installed in the system. Re-install and start the system one at a time until the system won’t start.

Malfunction in the OS:

If the system hangs after resuming from S3 or some testing program, if the CPU cannot be recognized properly, if the display resolution mixed, or if a certain program cannot be executed, etc, you may:

•Upgrade the motherboard’s latest BIOS version.

•Upgrade the add-on device’s latest driver version.

•Check if there is any conflict in the “Control Panel/System Properties”.

Q:How to fill in the “Technical Support Form”?

A:To fill in this “Technical Support Form”, please refer to the following instructions:

•Region: Type in your country name.

•E-mail:Type in your contact E-mail information.

•First name: Type in your first name.

•Last name: Type in your last name.

•Subject: Type in the model name and the problem of your motherboard.

Example 1: AA8XE and SCSI 29160 malfunction

Example 2: AA8XE boot fails, POST code AF

Example 3: AA8XE (system hang when S3 resume)

•Motherboard: Type in the model name and revision number of your motherboard.

Example: AA8XE REV: 1.00

•BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the screen during the POST sequence.)

•CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the over-clocking status if you had done so.)

Example: Intel 650 3.4GHz (OC FSB=220MHz)

I-45C/I-45CV

I-45C, I-45CV specifications

The Intel I-45C and I-45CV are innovative processors designed to cater to the demands of modern computing environments. These chips are an evolution within Intel's extensive lineup, aimed at enhancing performance while maintaining energy efficiency. Built on advanced fabrication processes, the I-45C and I-45CV models integrate powerful functionalities suited for a wide range of applications, from consumer desktops to enterprise-grade solutions.

One of the defining features of the I-45C is its multi-core architecture, which allows it to handle multiple tasks simultaneously without compromising performance. This is particularly advantageous for users who engage in demanding applications such as video editing, 3D rendering, and gaming. The I-45CV variant extends these capabilities with integrated graphics, offering seamless visuals and improved gaming performance without necessitating a dedicated graphics card.

In terms of technologies, both models utilize Intel’s Hyper-Threading technology, which effectively doubles the number of threads available to the CPU. This feature is critical for optimizing resource allocation and improving multitasking capabilities. The processors also support Intel Turbo Boost technology, which allows the CPU to dynamically adjust its speed according to workload demands. This results in enhanced responsiveness during high-performance tasks while conserving energy during lighter activities.

Another significant characteristic of the I-45C and I-45CV is their compatibility with Intel’s Smart Cache, enabling faster data access and reduced latency. This system ensures that frequently accessed data is readily available to the cores, facilitating smooth operation for memory-intensive applications.

Moreover, both processors are designed with advanced thermal management features that maintain optimal operating temperatures, ensuring reliability and longevity. They also support Intel's security technologies, providing built-in protection against various threats, which is essential for both personal users and businesses handling sensitive information.

In summary, the Intel I-45C and I-45CV processors stand out for their robust multi-core capabilities, energy-efficient architecture, and advanced technological features. They cater to a diverse array of computing needs, combining performance and efficiency for an enhanced user experience across different applications. With their commitment to innovation, Intel continues to meet the evolving demands of consumers and professionals alike.